NetparcelReviews of netparcel.com

Netparcel has sent back invoices claiming package dimensions declared were incorrect, in the latest example by nearly 2kg of volumetric weight. We measure our packages carefully. They want PROOF OF SIZE 2 months after, instead of providing proof of incorrect declaration from the carrier. Scammers.

As a small business that relies on dependable logistics, my experience with NetParcel was a case study in operational failure. My international shipment was returned to the sender due to a customs issue. The critical failure was a total communication breakdown. At no point was I, the shipper, notified by NetParcel or their carrier partner that the package was on hold so that I could take corrective action. I only learned of the problem from my own customer after the fact. To make matters worse, NetParcel's support team's final response was to deflect all responsibility. They admitted in writing that I was "not at fault," but then had the audacity to insist that I must still pay the invoice for the service that was never rendered. Their justification? They were unable to secure a refund from their own carrier partner. This is an unacceptable and unethical business practice. NetParcel is attempting to bill its customers for its own lack of vendor oversight and its own supply chain failures. Based on this experience, I cannot recommend NetParcel for any shipments. They are not a reliable partner.

Company advertises it carries out cross-border deliveries. Their material contains nothing about risks at the level of US Customs. My package was returned to sender by US Customs, in what appears to be a most unusual a rare decison. NetParcel repeatedly refused me a refund. In other words,they won't stand behind their product. They will keep your money even if they fail to deliver. The requested refund was only CDN$27.48. I'd give them zero stars if possible Buyer beware. John R-B

I used NetParcel to ship a package to the United States and clearly indicated the international destination. Despite that, they provided me with an incorrect and incomplete commercial invoice, which caused the shipment to be rejected and returned by the carrier. This was a 100 percent error on their part. When I reached out to their support team, they offered no accountability and tried to shift the blame to Purolator, even though the issue was entirely due to the faulty documentation NetParcel provided. Their response was dismissive, vague, and unhelpful. Instead of correcting their mistake, they offered to “advocate” for me with the carrier, which makes no sense because the mistake originated with them, not the carrier. This has caused me significant delays and wasted time. Their customer service is slow, disorganized, and completely unresponsive when it matters most. If you value your time, money, and peace of mind, do not use this service. There are far more reliable and accountable shipping companies out there. I’ll never use NetParcel again and strongly advise others to stay away.

If I could give them less I would. They act as a 3rd party facilitator and when something goes sideways they don't have your back. Nothing but problems and as a small business owner we have to watch every dime, they do not help you at all. Out funds and as long as they get paid is all that matters

Poor customer service - had a package scheduled 3 times for pickup (not net parcels fault that it wasn’t picked up) - what they failed at was my credit back. I waited 2.5 months for the cancelled shipment. Absolutely horrible.

Absolute garbage service. Shipped a package with a one day delivery, it got delivered 45!!! days later. Thought it was lost, filed a claim, and had to re-ship a new package to the customer who kept complaining. Once finally delivered, the contents were destroyed by the prolonged exposure to freezing temps, but they refused to provide any compensation, either for shipping or for the contents. Several other packages that I shipped with them had price 'adjustments', even though I always entered weight and dimensions with a good buffer.

Package arrived but courier didn't feel like using the buzzer to get into the building. Phone number was provided but chose not to call or text. Package was sent back to warehouse under incomplete address? Phoned as it didn't arrive the next day and was told courier couldn't get into building. I had sent them the buzzer number the day before as I now know the courier is incompetent. Now my package is sitting at the warehouse but they won't give me an address where I can pick it up. It isn't even scheduled to be delivered today. These guys are the kings of idiots. The only way these guys would be the meritocracy is if they lived in a village full of idiots. Package left Ottawa January 17th, still has not been delivered in Edmonton January 29th. If you live in Vancouver you may as well add another month. The tortoise they use to deliver these packages must have arthritis.