Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
78 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It features continuous deployment from Git across a global application delivery network, serverless form handling, support for AWS Lambda functions, and full integration with Let's Encrypt.
Netlify (netlify.com) has 78 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 51 reviews with 1 star · Clear filters
Kept trying to update my website after the first build, and ever attempt requied a to top-up the credits. Rbbish, pricing plan is mess. get you started then rip you off every opportunity. I would not recomend this platform
By Steven de J.
My production domain stopped working after operating normally for approximately one month. The Netlify subdomain continued to work, but the custom domain became stuck on “Pending External DNS Verification.” I sent all the screenshots requested by support. Five days have now passed, the domain is still not connected, and I have received neither a clear diagnosis nor a working resolution. This has blocked a time-sensitive business launch and caused a serious loss of time. I expected Netlify support to investigate the actual DNS and SSL status, clearly explain the cause, and escalate the issue when it was not resolved promptly. Five days without a solution for a production-domain problem is completely unacceptable.
By Ольга Е.
Es una auténtica estafa que ni dándote de baja dejan de cobrarte y en mi caso la misma factura dos veces cada mes. Les estoy preparando una demanda por estafa. Lleven cuidado porque son verdaderos estafadores.
By jose M.
Une catastrophe, service apres vente inexistant, plus de deux semaines pour transferer un nom de domaine. Comment peut t'on avoir juste l'idée d'utiliser ce service...
By aubert
I had two of my accounts suspended for what appears to be no valid reason, and despite trying to get help, I received little to no meaningful customer support. It feels like the company relies almost entirely on AI, with no real effort to resolve legitimate customer issues. Having your accounts suspended without a clear explanation can put your websites and business at serious risk. Imagine your ecommerce or website gets blacked out! exactly.. If your sites are important to you, I would think carefully before using this service. Based on my experience, they showed very little concern for resolving the problem or helping me recover my accounts. Very disappointing experience, and I cannot recommend this company.
By Ribbsaeter S.
Pure crap. And a waste of time. Its good practice that you can take to other competition.
By Alex M.
"FREE" only on word. A static website went paused because of use of credit. Yeah, 300 credits for a static website with only 1 visitor (me) in one day. The interface is pretty bad also, it is very difficult to manage simple tasks like see the content, force deploy etc... This website looks like a scam...
By Charles D.
Randomly suspended my account for no reason after I've been trying to launch my agency's website. Support is just ghosting me & didn't even comment on the issue for days. Shouldn't have trusted the recommendation here - what a waste of time. The same issue
By px P.
