Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
81 reviews
NerdurbanitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Swanton, Vermont, Nerd Urbanity is a veteran-owned small business that offers a diverse range of high-end collectibles and premium action figures at competitive prices. Established in 2021, our 5-year online fulfillment facility operates strictly out of Swanton, VT 05488. Our objective is to provide top-notch customer service, transparent calculated shipping, and secure domestic delivery for collectors worldwide. Please note that our Swanton headquarters functions solely as an online fulfillment center; we do not feature a walk-in retail showroom or local pickup options.
Nerdurbanity (nerdurbanity.com) has 81 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
81 approved reviews, newest moderated first
Known the gentleman for a few years and has always been a class act both as a person and a professional. Always good customer service and quick shipping. 110/10
By Davin B.
Response from Nerdurbanity· Aug 31, 2026
We truly appreciate your business. Thank you for giving Nerd Urbanity the opportunity to serve you!
Ordered an import figure. Shipped fast and came in mint condition. Great communication. Would definitely order from them again.
By David Hayes M.
Response from Nerdurbanity· Aug 31, 2026
Thank you for the great review! We appreciate you choosing us and look forward to helping you again.
All of my nagging questions about a delayed preorder have been answered promptly.
By Bo
Response from Nerdurbanity· Aug 31, 2026
We’re glad we could provide you with a positive experience. Thank you for shopping with Nerd Urbanity!
Overall I had a positive experience ordering from Nerdurbanity. I've only ordered one item so far but my overall experience was good and my item arrived in good condition. When contacting customer support for an update I received a prompt and thorough response, not just a standard canned response that doesn't provide any real update like many larger companies do. I will definitely give them my business in the future when they have an item I'm looking for.
By Ethan
Response from Nerdurbanity· Aug 31, 2026
Thank you for your support! We’re always happy to help fellow collectors find something great for their collection.
Great place to shop for toys. I’ve ordered at least 4 times. This last order I was sent a mangled box. The shipping box itself was not damaged. I am an in box collector but for this one I was planning on opening, so no big deal but worth noting. UPDATE: I was contacted personally and the owner was very nice to offer a resolution. This goes a long way for me. Nerdurbanity will continue to have my business when I’m in the market for a new toy. Thanks!
By Isaac
Response from Nerdurbanity· Apr 8, 2026
Hi Issac, I am very sorry to see what happened to your item, and I truly appreciate you taking the time to share your feedback. We’ve reviewed the delivery details along with the delivery image and this is absolutely not to our standards and well be refunding your shipping. Upon reviewing the photo, I did notice the yellow carrier label on the package, which is typically applied during transit when a package has been flagged for handling. It does appear the parcel may have experienced some pressure or impact along the lower side during delivery. That said, we take full responsibility for ensuring your order arrives in the best condition possible. We will be documenting this with our shipping partner and reviewing our internal packaging methods to further strengthen protection moving forward. Your feedback is genuinely appreciated and helps us continue to improve. Best Regards, Nerd Urbanity Customer Support
Great customer service and swifty response
By Jayson G.
Response from Nerdurbanity· Aug 31, 2026
Thank you for trusting Nerd Urbanity with your order. We hope you enjoy your purchase and visit us again soon!
Item Arrived in great shape due to go a good packing job.
By customer
Response from Nerdurbanity· Aug 31, 2026
It was a pleasure having you as a customer. Thank you for supporting Nerd Urbanity!
Amazing company! Customer service is A+. The owner is really passionate about what he does and takes great care of his customers. This is a great company to support!!!
By Spidey
Response from Nerdurbanity· Aug 31, 2026
Thank you for the wonderful feedback! We appreciate your support and hope to welcome you back soon.
