Poor service
Poor service
By SIMON B.
Response from Neptune Flood· Jan 30, 2024
That's not what we like to hear, Simon. Please email [email protected] or call us at 727-202-4815 to speak with someone from our Customer Success team.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
348 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
348 approved reviews, newest moderated first
Poor service
By SIMON B.
Response from Neptune Flood· Jan 30, 2024
That's not what we like to hear, Simon. Please email [email protected] or call us at 727-202-4815 to speak with someone from our Customer Success team.
prompt replies and answered all questions
By CONNIE
Response from Neptune Flood· Jan 17, 2024
Thank you for the review, Connie! Our team is available to assist with any questions you may have about your policy. Thank you for choosing Neptune.
Very helpful and knowledgeable. Answered all my questions and explained in depth. Very easy to get my policy.
By THERESE O.
Response from Neptune Flood· Jan 14, 2024
Thank you for the review, Therese! We're always here if you have any additional questions about your policy.
Comunicarse con Neptune con un representante en español , es una misión casi imposible
By JOSE RAMOS S.
Response from Neptune Flood· Jan 11, 2024
Thank you for the feedback, Jose. Neptune does have Spanish-speaking members of our Customer Success team available if you need assistance.
Trevor Burgess and Kyle Folland were a pleasure to deal with - very informative, timely, and responsive. And the flood policy we purchased was seamless and provides exactly what we need.
By RILEY A.
Response from Neptune Flood· Jan 3, 2024
Riley, thank you for the review! We're happy to hear Trevor and Kyle were able to help you get the proper flood coverage.
Easy renewal at a fair price.
By Todd
Response from Neptune Flood· Dec 27, 2023
Thank you for the review, Todd!
Easy and always communicative.
By Clifford
Response from Neptune Flood· Dec 22, 2023
Thank you for the review, Clifford!
Price nearly doubled
By TIM M.
Response from Neptune Flood· Dec 22, 2023
Hi Tim, thanks for your feedback. Please contact us at 727-202-4815 if you would like to review your policy with our team. Changes can be made up until the policy's inception date.