Received a damaged neon sign with a…
Received a damaged neon sign with a faulty wire. Support asked for photos and documents — very inconvenient. Disappointing.
By John H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Neon Sign Manufacturer in USA. We make and sell High quality Neon Signs are factory prices. Our LED neon signs and wallpaper are all handcrafted. We ship all our products with DHL and Fedex. This means you will receive the Neon Sign withing 5-7 days.
Neon Ferry (neonferry.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
35 approved reviews, newest moderated first
Received a damaged neon sign with a faulty wire. Support asked for photos and documents — very inconvenient. Disappointing.
By John H.
Delayed disorganized and underwhelming Overpowering music and unimpressive lights made it not worth the cost
By Olivia G.
I was really looking forward to trying out Neon Ferry, but unfortunately, my experience was a letdown. The ferry was late, and the staff seemed disorganized. The neon lights were not as impressive as I expected, and the music was too loud. Overall, it was not worth the money.
By Bancroft
I received my neon sign from Neon Ferry, but it was damaged and had a faulty wire. I contacted customer support, but they asked me to send photos and documentation, which was inconvenient. Disappointing experience
By Luca E.
I ordered a custom neon sign from Neon Ferry, but it took over 3 weeks to arrive. The estimated shipping time was 7-10 business days, so i was disappointed with the delay. The sign itself was nice, but the wait was frustrating.
By Asher B.
I'm blown away by the amazing customer service, shipping, and product quality. I'll definitely be ordering from them again
By Mason T.
I've never experienced better customer and support service. Ella followed up regularly, and all items arrived safely and on time. I highly recommend them
By Taylor L.
I'm extremely satisfied. The customer service was terrific and the product is amazing.
By Angelo G.