Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
88 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Anime Inspired Clothing Brand
Nen Culture (nenculture.shop) has 88 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
88 approved reviews, newest moderated first
Good quality with the product - no refund after return. After a lot of e-mail contact, the support always asked for a tracking number for a refund and refused to repay the money. Also they were very ignorant about the matter. After checking with DHL, that the package has arrived at their location, the were also denying this. Very bad, would not recoomend this.
By Tobi G.
I like buying t-shirts from this store, the color does not fade after washing, and the pattern is beautiful
By Sean C.
Ordered 25th of May 2023, still no package. "LORENA" keeps telling me its on its way.
By Frida K.
Was basically robbed. Recieved hoodie, terrible quality so I wanted a refund. Was told by customer service to send it to an address in Spain, and months later I am yet to even receive confirmation that the hoodie made it back to them. So was robbed over £40. Other products from them range from awful and mediocre in terms of quality. Don’t recommend
By Kacper G.
Ordered a hoodie for my son for a birthday gift. The size was way too small and quality horrible so asked for a refund. They wouldn’t offer refund so asked for larger size. After paying to return it to Spain from UK with tracking they confirmed receipt and said new one was sent. Almost 5 months later I still don’t have it. Just emails from customer service to say they’re checking the tracking. Don’t buy from this company- absolute rip off.
By Consumer
I received some days ago my package, shipping was not even 2 weeks, and all I have to say I am so happy with my order. Quality is so nice and for the price no need more to say. Customer service responded fast my inquires aswell I will be buying here more in the future, so I recommend you guys Nen Culture!
By Dani L.
Terrible customer service. Placed an order, the sizing was wrong and as soon as I proved it with pictures customer service said they would resend in proper sizes. It's been about two months and they just ignore my emails asking for tracking information or simply just confirming its been shipped.
By Kevin M.
Its been 5 mounth since i return my t-shirt (poor quality) and no refund, i paid for the return, i send a lot and a lot of mails and dm on instagram they alwas say that they will keep me in touch
By Luca C.
