Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
68 reviews
NeilMed Pharmaceuticals IncSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ketan C. Mehta, MD and Nina Mehta, founded NeilMed® Pharmaceuticals, Inc. in January 2000 from Dr. Mehta's medical office and in a short span, we have over 500 employees. NeilMed® is the largest manufacturer and supplier of LVLP (Large Volume Low Pressure) saline nasal irrigation systems in the world. The NeilMed brand of products help alleviate common nasal and sinus symptoms in a simple, safe, effective and affordable way. The company supplies millions of products to end users through various trade channels. NeilMed’s headquarters & manufacturing facility is based in Santa Rosa, California, USA. In addition worldwide offices and warehouses are located in Canada, Australia, New Zealand, UK, Malaysia, Singapore and India. At present active expansions are taking place in Southeast Asia and South America. NeilMed supplies to dozens of distributors in multiple countries. The unique business model has been a very strict vertical integration for achieving precision and fast execution at all levels. NeilMed prides itself in being a part of the small community of Santa Rosa, located in the heart of Sonoma County's wine country of Northern California.Flagship products are NeilMed SINUS RINSE™ and NeilMed NasaFlo® Neti Pot which are available in most stores in USA, Canada and several other countries. NeilMed currently has over 40 different products for nasal and sinus care and all the products are OTC (over the counter). With a small team of extremely dedicated, loyal and hard working leadership group, NeilMed continues to formulate innovative ideas to market. In additions diversification plans include the introduction of surgical devices for hospital and emergency rooms. NeilMed supports medical research in several countries and believes in excellent 24 hour live customer service, helping local communities, donating for natural disasters and educating health care professionals and consumers.The mission of the company is safety, affordability and effectiveness to sustain lon
NeilMed Pharmaceuticals Inc (neilmed.com) has 68 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 36 reviews with 1 star · Clear filters
Order was placed, payment was taken August 18, 2022, order has NEVER BEEN PROCESSED OR SHIPPED !! I CAN'T RATE SOMETHING I DIDN'T GET. THIS IS THE 2ND TIME I WAS SENT AN EMAIL ASKING ME TO REVIEW THIS PRODUCT. I have sent an email asking for info or refund, have NOT RECEIVED A REFUND OR A RESPONSE.
By Samantha T.
You refunded my order. What kind of review do you expect? ----Don
By DONALD D.
Can’t get an order taken. Tried three times.
By Byron B.
My order has been refunded without inform the reason. Also I’ve noticed that the same amount deducted again from my credit card and there’s no new order.
By Mohammad A.
didn"t get it yet
By Douglas D.
I bought 6 boxes of Saline on the Go for standby for my child. But they sent me all going expired soon. How I can keep it?
By YS
I ordered on the 8th of February, the 10th they withdraw my money and I haven't seen any mail or a delivered product ever since. I contacted support but haven't head anything.... Sooo they took my money and did not deliver a product. Terrible company
By Rikke S. H.
The order was placed on Feb 2nd. Today is Feb 14. I’ve not received any form of shipping notification. Even after I emailed customer support twice, they still have no reply to my request for a shipping date. Quite disappointed
By Raymond W.
