NECAReviews of necaonline.com

I preordered a TMNT product almost a year ago. After not receiving it after almost a year I decided to reach out to NECA. Over the next couple days, they asked some question's and were very polite. They shipped out my product and checked in to make sure all was resolved. Rather than listen to the language on-line, try reaching out in a calm manner. I contacted them without anger and without accusation. In the end I can only say that my experience was a great one. Thank you NECA Support.

Horrible experience. I placed an order back in 2021, and they have never sent me the missing item (Teenage Mutant Ninja Turtles (1990 Movie) – 7” Scale Action Figure – Foot Soldier 2-pack with Weapon Rack – Pre-Order). It was two pre-order items, and you have to pay upfront when ordering. They shipped only 1 out of 2 items, and ever since then, my order has always shown as “partially fulfilled.” I tried contacting them by email, and as many others have experienced, they never—or intentionally never—respond to emails. Recently, I sent another email, and this time they replied quickly. However, they told me my order was “closed,” and that there was nothing they could do now. I just checked my order again on the NECA website, and under my missing item, they marked it as “Fulfilled.” What a joke. You charged me $51.99 USD and never sent my item—and now you’re claiming my order is fulfilled. What kind of dishonest business is this? Who would have thought that buying from the official store could turn into this kind of issue—and they’re not even refunding me.

Great stuff customer service was very nice and good to work with.

Ordered something for my husband for Christmas and had it delivered to a friend so that he would not see it. Never received notification on delivery or arrival. But the biggest issue is that the ear on Greta the Gremlin is damaged. Tried to email them from 3 different email address and all bounced back stating Neca saw my email as SPAM seriously? and am unable to locate a phone number to call them so how am I supposed to get this resolved. This item was $360 with shipping and I would like a resolution to this but there is no way that I am able to contact them.

I never got a notice from NECA. That my item has been shipped out after I placed my order on 12/11/2025 at 3:45 PM. But, it was delivered by USPS on 12/18 or 12/19. And, NECA never said that it would be coming from Beloit Wisconsin. So, about 7-8 days waiting time. But, delivered before Christmas. Item is in perfect condition. The 1966 Batman TV Series Batman's Batarang prop replica. & it was placed in a over pack card board box. But, it had little packing material in it. To prevent any damage to the item. Thank you NECA! But, I never did get a notice that my order was being picked,& packed up & shipped out. And NECA never sent me an email with a tracking number for my item. Or, a notice that my item was ready to ship out. & no shipping company info. The item was The Batman Classic TV Series 1966 Batman's Batarang. Folding 15 inch hard plastic prop replica. With included white nylon rope & attachment AS advertised.

I am still waiting for my order which was paid for months ago. I received an email telling me it’s coming. First in October, then November, and now December. My family wanted more merchandise, but now we are uncertain about buying from this company. So very disappointed!

.. Blind boxen werden nicht versendet innerhalb der 2 Wochen.. andere Pakete hängen im Versand fest und neca interessiert es nicht. Auf E-Mails wird nicht reagiert und wenn kommen nur Standart ausreden. Nie wieder im neca store bestellen!!!

I wanted to take a moment to express my sincere gratitude for the incredible Yautja Predator Hunting Grounds recently received. It truly is a work of art. The attention to detail, craftsmanship, and overall quality are outstanding. I’m also very thankful that the piece arrived in excellent condition, perfectly packaged and well cared for. It’s clear that your team takes great pride in what you do. It has been an absolute pleasure doing business with you, and I’m already looking forward to future releases. Please extend my appreciation to everyone involved in creating and delivering such an exceptional collectible. With great appreciation, Bryan Ortega