NECAReviews of necaonline.com

I ordered my The Last Ronin figure in June and only got the same response from their so-called customer service "Our warehouse is currently shipping this item out and your order will be shipping soon. Please note orders will have a slight delay in shipping due to a system upgrade in our warehouse." DO NOT ORDER FROM THEM!

It has been 2 months since I placed the order. No movement on the order for two weeks after which I emailed customer support about it at the end of July. No response. Sent another email two days later, was again ignored. Sent another email a week after the first email (3 weeks since order placed) and got a response the next day that the warehouse is currently shipping the ordered item and my order will be shipped "soon". Also contained a note that there is a delay due to "system upgrade" (more like a system downgrade...) No communication after and no shipping update either. Contacted them again towards the end of August (now at 5 weeks since order placed). Got a reply three days later, which was the exact same reply sent earlier, copy-pasted without even a thought. No update on the status, not even an apology for the delay. I replied back with a screenshot of how their reply was a copy-paste and asked them for a timeline or an update or anything. Since then, nothing. No reply, no communication, no updates, no movement on the order. It has now been 9 weeks since the order was placed... At this point, necaonline.com is just a scam website taking in money from orders they seemingly do not plan to fulfill

I decided to get a San Diego 2024 Comic Con exclusive, my first foray. I managed to secure the pre order on NECA and was stoked. However after placing the order on 28th June and the product now in stock, all communication has stopped. I have had one response to say 'expect your order to ship in the next few days' which was 3 weeks ago and i have heard nothing since. I wont be ordering anything else again.

EDIT 9/4/24 I did receive my order from NECA. I believe it was only as a result of probing with their customer service. I received it about 5 days after I wrote the initial review. I will look for NECA products by other sellers going forward. I am so disappointed to read the other negative reviews from NECA I had such high hopes they look so legit other people have had good experiences but I am not one of them. I ordered my item on August the 10th there was a shipping label created but there has been no movement on that label for 4 to 5 business days now and I cannot get information from their customer service team they give very short responses and they have no sense of customer support customer service or customer experience. If you are determined to buy NECA I have seen recommendations to choose their eBay store you can also look for their products in the store like Target or Walmart but don't use the store front NECA website. I will amend my review if anything changes but as of right now I feel I'm in a wait and technically because my item is already shipped I can't cancel the order but it's in limbo and there are no updates that I can get about my order until USPS updates their website and I have no idea when that will be.

I recently had a very disappointing experience with Neca regarding an order I placed on May 15th, 2024. The item I ordered was listed as in stock and promised to ship within 2 to 10 business days. However, despite multiple follow-ups, I still have not received my item over seven weeks later. Customer service initially assured me that my order was being processed and would ship soon. This message was repeated several times over the course of our communication. On June 24th, I was finally informed that a system upgrade in their warehouse was causing delays, and they offered to cancel my order if I was dissatisfied with the wait. This response was particularly frustrating because it took them nearly a month and a half to provide this explanation. Moreover, after waiting over a month, I was simply told to "be patient," which felt dismissive given the extended delay and lack of updates. While I understand that operational issues can arise, the lack of transparency and communication was unacceptable. Each time I reached out, I received vague assurances rather than concrete information about when my order would ship. The option to cancel, while appreciated, was not what I wanted after waiting so long. It is now July 3rd and my item still has not shipped. In summary, my experience with Neca was marked by poor communication and significant delays. I expected better customer service and more accurate shipping timelines. If you are considering purchasing from them, be prepared for potential delays and a frustrating follow-up process. I will never buy another Neca product.

I ordered 2 in-stock figurines on June 2nd. At the time shipping was advertised as 5-10 days for in-stock items. I reached out to the company on June 26 to inquire about my order, as it had still not shipped. I was told that the shipping delay was due to a "system upgrade" and the order should ship by next week. If this was unacceptable I was told that I could cancel the order. I've now sent 3 cancellation requests. Be prepared to request a charge back with this company.

Horrible shipping

Ordered a 1989 Batman replica utility belt and batarang. Arrived and the belt quality is good, maybe not so good with the batarang. part of the case has broken away. Have emailed their customer support 3 times now and had no response. Have finally put in a Paypal dispute as they wont repsond to my request for a replacement. I have several neca items and they are generally very good quality but the customer service not so good.