NebrooReviews of nebroo.com

1768, 701 Tillery Street Unit 12, Austin, Texas

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3.9/ 5

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1,078 reviews

Nebroo3.9Average

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About Nebroo

Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.

Nebroo (nebroo.com) has 1,078 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: nebroo.com
Website: nebroo.com
Category: Vision & Hearing
Location: Austin, Texas
Listed on The Fair Hearing: 2026

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Sep 16, 2026

Nebroo Dishonest Refund Policy

Nebroo does not stand behind their no questions asked return policy. The also don't answer the phone. I emailed for a return on Aug 26. They did not provide me with the return info until about the 20th email (Sept 7th) in which I told them that I filed a complaint with the Rhode Island AG's Consumer Fraud Division. The next email they gave me the info. However they kept trying to get me to keep the units and give me a partial refund, which started at $158, then $198, then $227, them $277. I finally settled for the $277 on Sept 13th and not the full $396 because they are a very dishonest company and I did not trust them to give me my full refund even if I did send them back the Hearing aids. Here is what I said to initiate my return in my first email: "I'm requesting to return because these aids are actually too loud for me. I went to a movie, ate in three restaurants and used them at home. I tried all the settings and even at volume 1, at home when my wife was in the kitchen, it sounded as if my head was in the silverware drawer, and I tried Quiet, Restaurant and Outside. I can't use them. Same at the restaurants. The clatter was very loud on Quiet and Restaurant" It took 19days and 29 emails to get my partial return. Buyer Beware!

By Carl S.

Response from Nebroo· Sep 19, 2026

We’re truly sorry for the frustration you experienced throughout the return process. We understand how disappointing it must have been to have difficulty reaching our team and to exchange numerous emails before receiving the return information you requested. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the inconvenience this caused. We also understand your concerns about the multiple refund options that were presented to you and why the experience left you dissatisfied. We appreciate you sharing the details of your experience, including your concerns about the sound levels and background noise. Your feedback is important to us and will be shared with the appropriate teams as we continue working to improve both our products and customer support experience. We’d still like the opportunity to review your experience further and see if there is anything more we can do to assist. Thank you for bringing this to our attention. ❤️

Nebroo reviews

Showing 239 reviews with 1 star · Clear filters

Sep 21, 2026
BEWARE of RETURN POLICY
BEWARE of RETURN POLICY It is hard getting the right hearing aides online. I have dealt with a couple companies who never gave me a problem when I returned them. However, my experience in dealing with Nebroo’s customer service, has been a nightmare for the most part. When called for help to return the first pair of hearing aids, they were quick to offer me an upgrade, and I was willing to try them. They sent me an upgrade to try, but would not reset the 120 day trial period. The new pair took about 2 weeks to arrive. Over the past 10 days, I have tried to get a Returns Request Reference. (RRR) and return address to no avail. I have spent more than 5 hours on the phone, numerous emails, with only have a couple weeks left before my return period ends. The one time I did got a real person, he said he would contact the salesperson and have him call me back that night. He never called. I am keeping a record of my communications and pursuing my request by contacting my Credit Card Company and additionally will be contacting my State Attorney General for assistance in this matter.
By Gary S.
Sep 19, 2026
I want to return these hearing aids
I want to return these hearing aids
By Craig N.
Response from Nebroo· Sep 19, 2026
We’re sorry to hear that you’d like to return your hearing aids. We understand that sometimes a product may not be the right fit, and we’d be happy to help you with the return process. We’ve been experiencing issues with our phone lines, and we apologize for any difficulty you may have had reaching our support team. A member of our team will try to reach out to you directly to assist with your return request and next steps. Thank you for giving Nebroo the opportunity to assist you. ❤️
Sep 19, 2026
Nebroo , bad company
I ordered my hearing aids they arrived ok, Problem is they do not work , hearing is bad I called and they refused to refund my money. Meanwhile they advertise 120 day refund no questions asked. They lie!
By EC
Response from Nebroo· Sep 19, 2026
We’re truly sorry to hear about your experience with your hearing aids and the frustration you’ve encountered while trying to request a refund. We understand how disappointing it is when a product doesn’t meet your expectations, especially when you were expecting assistance under our 120-day Money Back Guarantee. We’d really appreciate the opportunity to review your order and help address your concerns. Please provide your order number and email address so a member of our team can look into this and reach out directly to assist you with the next steps. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️
Sep 18, 2026
My problem is I can't get the ear guard…
My problem is I can't get the ear guard on. I need a smaller size. So I took the larger one off and I can't get the smaller one on. I also tried wearing them without any and I just get chirping.
By Eugene W.
Response from Nebroo· Sep 19, 2026
We’re sorry to hear you’re having trouble getting the ear guard fitted properly and that you’re experiencing chirping when wearing the hearing aids without one. We understand how frustrating it can be when the fit isn’t quite right. We’d be happy to help you with the proper fitting and guide you through attaching the smaller ear guard. Please provide your order number and email address so a member of our team can reach out directly and assist you. Thank you for giving Nebroo the opportunity to help get this resolved. ❤️
Sep 18, 2026
Have called twice
Have called twice. Held for an hour each time and was then cut off. Have also sent an email requesting return information and received no response.
By Catherine C.
Response from Nebroo· Sep 19, 2026
We’re truly sorry for the frustration you’ve experienced while trying to reach our team. We’ve been experiencing issues with our phone lines, and we understand how upsetting it is to spend an hour on hold twice only to be disconnected. We also apologize that you haven’t received a response to your email. We’d really like the opportunity to assist you with your return request and make sure you receive the support you need. Please provide your order number and email address so a member of our team can review your request and reach out directly. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️
Sep 17, 2026
BUYER BEWARE - a very bad experience!!!
I purchased the hearing aids and once received did not like them. I requested they be returned. The hastle started then. They tried every which way to get me to accept the heariing aids, and when I rejected their offers, they said I would need to return them to an address in Canada. This was a problem as they contain lithum batteries which are not allowed to be shipped to Canada. (Their corporate address is in the USA) I rerurned them to Canada and the package was returned as "undeliverable". Luckily, I purchased them through American Express, and American Express gave me a full refund less the postage to send them to Canada. All I can say is BUYER BEWARE!! If you are reading this, you can avoid the hastle I did.
By John U.
Response from Nebroo· Sep 19, 2026
We’re truly sorry to hear about the difficulties you experienced with your return. We understand how frustrating it must have been to go through multiple steps to send the hearing aids back and then have the package returned as undeliverable. We also understand your concerns regarding the return address and shipping restrictions involving lithium batteries. We appreciate you bringing this experience to our attention, as feedback like yours helps us identify areas where we can improve the return process and communication with our customers. We’re glad you were ultimately able to receive a resolution through American Express, and we’re sorry the process was more difficult than it should have been. Thank you for sharing your experience with us. ❤️
Sep 16, 2026
Nebroo Dishonest Refund Policy
Nebroo does not stand behind their no questions asked return policy. The also don't answer the phone. I emailed for a return on Aug 26. They did not provide me with the return info until about the 20th email (Sept 7th) in which I told them that I filed a complaint with the Rhode Island AG's Consumer Fraud Division. The next email they gave me the info. However they kept trying to get me to keep the units and give me a partial refund, which started at $158, then $198, then $227, them $277. I finally settled for the $277 on Sept 13th and not the full $396 because they are a very dishonest company and I did not trust them to give me my full refund even if I did send them back the Hearing aids. Here is what I said to initiate my return in my first email: "I'm requesting to return because these aids are actually too loud for me. I went to a movie, ate in three restaurants and used them at home. I tried all the settings and even at volume 1, at home when my wife was in the kitchen, it sounded as if my head was in the silverware drawer, and I tried Quiet, Restaurant and Outside. I can't use them. Same at the restaurants. The clatter was very loud on Quiet and Restaurant" It took 19days and 29 emails to get my partial return. Buyer Beware!
By Carl S.
Response from Nebroo· Sep 19, 2026
We’re truly sorry for the frustration you experienced throughout the return process. We understand how disappointing it must have been to have difficulty reaching our team and to exchange numerous emails before receiving the return information you requested. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the inconvenience this caused. We also understand your concerns about the multiple refund options that were presented to you and why the experience left you dissatisfied. We appreciate you sharing the details of your experience, including your concerns about the sound levels and background noise. Your feedback is important to us and will be shared with the appropriate teams as we continue working to improve both our products and customer support experience. We’d still like the opportunity to review your experience further and see if there is anything more we can do to assist. Thank you for bringing this to our attention. ❤️
Sep 16, 2026
Poor communication and problems in receiving authorization for nan return and refund.
I have contacted you and left a message on Nebroo’s voicemail after being on hold for over an hour and then being put into voicemail in customer service requesting to return the hearing aids I received because after trying all of the ear domes nothing fits correctly enough to stop the feed back and the ringing. I have also contacted the BBB concerning this matter.
By Mark
Response from Nebroo· Sep 19, 2026
We’re truly sorry to hear about the difficulty you’ve experienced with the fit of your hearing aids and the frustration you’ve faced trying to initiate your return and refund. We’ve been experiencing issues with our phone lines, and we understand how frustrating it is to wait on hold for over an hour only to be directed to voicemail. We also apologize that you have not received the timely assistance you expected. We’d really like the opportunity to review your situation and help get your return and refund request resolved. A member of our team will try to reach out to you directly to discuss your concerns and assist with the next steps. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

NebrooReviews of nebroo.com

Rating distribution

What customers rate

About Nebroo

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NebrooReviews of nebroo.com

Rating distribution

What customers rate

Nebroo reviews

BEWARE of RETURN POLICY

I want to return these hearing aids

Nebroo , bad company

My problem is I can't get the ear guard…

Have called twice

BUYER BEWARE - a very bad experience!!!

Nebroo Dishonest Refund Policy

Poor communication and problems in receiving authorization for nan return and refund.

About Nebroo

More in Vision & Hearing, Texas

Zinff Optical

ZEELOOL UK

HearingTracker

Ublins

Nebroo reviews

BEWARE of RETURN POLICY

I want to return these hearing aids

Nebroo , bad company

My problem is I can't get the ear guard…

Have called twice

BUYER BEWARE - a very bad experience!!!

Nebroo Dishonest Refund Policy

Poor communication and problems in receiving authorization for nan return and refund.