Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,078 reviews
NebrooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 110 reviews with 4 stars · Clear filters
She explained what my options were and sent a clear concise email.
By Jerry
Response from Nebroo· Oct 16, 2026
Thank you for your feedback! We’re glad our team member clearly explained your options and followed up with an easy-to-understand email. We believe clear communication makes a real difference, and we appreciate you taking the time to share your experience. Thank you for choosing Nebroo! ❤️
Reg, the phone representative, was extremely helpful and friendly. She answered all my questions completely and solved all my problems in one phone call. That's something not many customer service reps can do. She was exceptional.
By Peter V.
Response from Nebroo· Oct 16, 2026
Peter, thank you for recognizing Reg! Solving everything in a single call is exactly the kind of experience we want every customer to have. We're thrilled to hear it, and we'll make sure Reg knows how much you appreciated her help. — The Nebroo Team
The company representative was kind, listened well, and did all she could to assist me. The many offers to distract from my original purpose are what lowered the rating.
By Ann P.
Response from Nebroo· Oct 16, 2026
Hi Ann, thank you for your honest feedback. We're glad our representative was kind, listened well, and did her best to help. We're sorry the additional offers took away from the purpose of your call — that's helpful for us to know, and we'll share your comments with our team so we can keep conversations focused on what you need. — The Nebroo Team
Rich was polite and talked me into and upgrade rather than a return
By David C.
Response from Nebroo· Oct 16, 2026
Hi David, thank you for your review! We're glad Rich was polite and helpful in finding an option that suits you better. We hope you enjoy your upgrade, and we'll pass your feedback on to Rich. — The Nebroo Team
It took a long time to finally have my call answered, but Paige was very patient and helpful in processing a partial refund for me.
By Garret S.
Response from Nebroo· Oct 16, 2026
Hi Garret, thank you for your feedback. We're glad Paige was patient and helpful in processing your partial refund. We're sorry about the long wait to get through — we've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. We'll share your kind words with Paige. — The Nebroo Team
They did finally refund all my money without me having the expense of returning the defective hearing aids.
By rick B.
Response from Nebroo· Sep 26, 2026
Thank you for taking the time to update your review. We’re glad to hear that your full refund was ultimately processed and that you were not required to incur additional return shipping expenses for the defective hearing aids. We appreciate your patience throughout the process and your willingness to share this update. Thank you for giving Nebroo the opportunity to address your concerns. ❤️
I should have read the reviews before I tried them. A few people on here have had the same complaints. I ordered the PRO 3.o on 8/17/26. On 8/28/26 I e mailed and asked why it is taking so long to get from Il to SC.They arrived within the next 3 days, I don't remember exactly what day, and on 9/1 I sent a message stating I had been wearing them for a few days and could not get them to stop squeeling. We had many e mail conversations back and forth and they would not stop squeeling. I asked to speak with a person and they said someone would call and never did. On 9/13/2026 I emailed and said I wanted to return them, please provide me with the correct address to return them.They said I would receive a call from a certain #, that call never came. On 9/20/26 they sent a message, I could save shipping to their warehouse in Canada by accepting a refund of $22 and keep the devices. On 9/21/26 I said no, they did not come from your warehouse in Canada they came from Il so I will ship them there and you can refund me the $73.90 I paid for them. Their response: "While our policy is fixed I want to offer you a better option to save you that time and money." The option is keep the hearing aids and donate them and they will give me $33.00. And if I still want a full refund I have to send the hearing aids to the Canada address. EDITED The company contacted me and refunded me my money and told me I could give the aids to someone else who might need them.
By Roseanne M.
Response from Nebroo· Sep 26, 2026
We’re truly sorry to hear about the issues you experienced with your PRO 3.0 hearing aids and the frustration you’ve faced throughout the return process. We understand how disappointing it is to deal with persistent squealing and then have difficulty getting the return assistance you requested. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the missed calls and delays in communication. We also understand your concerns about receiving multiple partial-refund options when your preference was to return the hearing aids for a full refund. We’d really like the opportunity to review your order and return request and help move this forward. A member of our team will try to reach out to you directly regarding the next steps. Thank you for taking the time to provide such detailed feedback and for giving Nebroo the opportunity to address your concerns. ❤️
Amanda was extremely helpful in processing my refund. The only unpleasant portion of the refund process was the length of time to be contacted.
By Steve P.
Response from Nebroo· Sep 26, 2026
Thank you for sharing your feedback! We’re glad to hear that Amanda was extremely helpful in processing your refund and making the process easier once you were connected. We’re sorry, however, that it took longer than expected for you to be contacted. We’ve been experiencing issues with our phone lines, and we understand how frustrating the wait can be. We’ll be sure to share your kind words with Amanda. Thank you for your patience and for giving Nebroo the opportunity to assist you! ❤️
