Neat LoansReviews of neatloans.com

Chuck and Cassie made our mortgage application experience really easy. We had to do most of it remotely and they were very helpful and quick to respond, even with time zone changes. The overall process was smooth and easy!

Paul Gresh was extremely helpful, he would reach out us often, knowing we were first time home buyers. He alone made the buying process less stressful. He went above and beyond when other mortage companies would not. He made us feel comfortable and in the know from day 1, all the way through closing. We are very happy to have worked with Paul and will refer Neatloans and Paul to others from now on.

I was helped by Paul Gresh, who was exceedingly responsive, capable and confidence inspiring. Paul helped me to navigate the Neat Loans portal, which provided an efficient, transparent and expedient way of submitting and get the approval for documentation. Paul had close contact with the underwriting team, allowing issues to be solved quickly as they arose. Paul's diligent communication and handling of documentation gave me confidence throughout the entire mortgage process, and his efficiency allowed us to close within 23, rather than 30 days. Would certainly approach again.

TLDR version: We had a challenging home search, but the Neat Loans platform smoothed a significant portion of the complexity and our home loan advisor, Paul Gresh, provided us with amazing support every step of the way. Before I begin my novel about our experience, I will clarify that this is not our first home purchase. Nor our second. Or third. Yet this fourth effort from the very start proved troublesome. We started in fall 2021 looking at homes near us in California. I'd found Neat Loans through a search of "best home loan lenders" and they appeared on a few different lists so wanted to give them a try. I uploaded our docs to their online platform (SO easy) only to find out later they didn't cover loans for manufactured homes, which comprised the 55+ communities we were looking at. Finding lenders for those homes was not only a drag, but one actually mailed us a packet of application forms to fill out by hand(!). In January 2022 we switched focus to out of state, where we could get more house and land for much less money. I contacted our previous loan advisor at Neat Loans, Paul Gresh, to confirm they operated in New Mexico, and we were up and running again with no problems. Except the home search. Anyone who's been shopping lately knows competition is fierce. And the number of people relocating is putting pressure on formerly out-of-the-way places like where we were looking, so every setback could mean significant delays in getting to closing. We lost out on a few offers and had an accepted offer on a place fall through because of title issues. Through it all, Paul kept us updated about where we were in the loan approval process and, even when there was nothing to report, just checked in with us once a week. For the house that is now our home, things started well. The sellers accepted our offer within a few days and didn't balk at our contingencies. Even the long list of minor repairs and a couple of renovation projects didn't deter us. But literally two weeks before closing the loan appraiser noted a few things that he deemed safety issues and that was a red flag for the Neat Loans compliance officer. We were on the verge of being homeless in two different states if we couldn't somehow fix the items noted. Thankfully, we'd already lined up a contractor to begin work the day we closed, so they agreed to shift other projects around to help us get the house. Through all of the tense phone calls and emails around this, Paul was there to mediate, keep things moving on his end should we be able to pull off this miracle, and provide the same empathetic support as always. Miracles do happen. Despite the work needed, Paul worked with the title company so our closing only pushed out a couple of weeks, and though it was a nailbiter till the moment we got the keys because of two other unforeseen incidents, we appreciate that the least stressful part of most of the process was Neat Loans. Their platform is intuitive and efficient, it cut our in-person closing at the title company down to 30 minutes, and I can't say enough about how helpful and supportive Paul was throughout the process. I have championed Neat Loans to my colleagues, friends, and family as we've gone through the process and would (and will) recommend them to anyone looking to take the (majority of the) stress out of buying a home.

We had an excellent experience with Neat Loans! We found our forever home and with the help of our loan officer Paul Gresh, everything went as smoothly as possible. Paul was there every step of the way. I appreciate how Paul made sure that all parties were informed with status updates through phone calls, text and email. I’m sure our real estate agent also appreciated how the communication went down throughout the process. He worked tirelessly to get the appraisal situated especially with the tight timelines for us to close. Overall, the experience was awesome and would highly recommend Paul Gresh and Neat Loans!

I had shopped a number of local and online mortgage companies. Neat had excellent rates, and their technology and speed was outstanding. Since it seems they have their own platform from application through underwriting and funding, it moved very quickly compared to my experience at other firms. Plus, the loan officer kept me apprised without being obnoxious.

I normally don’t write reviews but I have to say Dan O’Connell is awesome! His customer service skills are top notch and he is extremely kind, considerate, and understanding. Truly appreciate his energy.

Great experience, challenging securing a mortgage with both of us being self-employed. Chuck never gave up and figured out what we needed to do to make it happen. Everyone at Neat is extremely responsive. Process was relatively painless, we closed quickly.