neatandhandy.comReviews of neatandhandy.com

Item paid for 2 weeks ago and has not been sent. Sent emails to get help nothing back. Not happy and want money refunded.

Offer a 30 day refund. I emailed before product was sent to cancel. No reply. Email after sent no reply. Email after reviving. No reply. Comment on a Facebook add and was asked to message so they can chase up no reply. Product sent from Australia but only return options to send to usa address which costs a lot more and also difficult without providing a local phone number. Really disappointed in this interaction.

Why won't you answer me about my order I put in in June. Have been writing to you for so long now . Is this the way you rip people off I'm a pensioner and I can't afford to lose my money, I want a full refund so I can order from someone else. Pam Powell

they do all they say fast and efficient

They are great. Received in great time. Packaging is fantastic. Love them

I ordered a new airbrush needle on 18th May. It was sent and dispatched. Evri lost the parcel. John from customer services sorted my issue. The first airbrush we bought from neatandhandy is excellent. The new needle works as intended. Recommended.

On the magnifier classes, the led light didn't work. Contacted provided email and john responded. I responded to him and was ghosted. I tried by email again and still crickets. The magnifier works OK (although depth of focus and convergence is rather narrow) but the rechargeable light, which I paid extra for, doesn't work. I just wanted it fixed. Appears that if you get a good one, you're OK, if not you're SOL.

I’m not happy at all. IIRC I’ve sent an email about this already. The optics are terrible and I can’t think of anyone being able to have any use for this magnifier. I therefore want to send it back with a full refund and free shipping. Zero respons!!!