Excellent Customer Service
Matthew did a great job providing excellent customer service. He was professional, honest, and sincere. Thank you Matthew for your hard work and dedication.
By Cait
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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150 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official Twitter account for NBAStore. com and NBA Store NYC located at 545 5th Ave. For customer service questions, follow @NBASTORESupport
NBAstore (nbastore.com) has 150 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 22 reviews with 5 stars · Clear filters
Matthew did a great job providing excellent customer service. He was professional, honest, and sincere. Thank you Matthew for your hard work and dedication.
By Cait
Tyler has been excellent!! I had an issue with a product that I thought would require a difficult process but Tyler has been on top of everything. Answering all my questions and in a very timely matter addressing all my concerns. He’s made this process so much easier and pleasant than I expected it to be.
By David
Matthew addressed my issue and had a solution for my issue that was able to be handled quickly. Thank you!
By Roy L.
Had a small issue with one of my orders arriving damaged and Tyler has been amazing with helping me fix it. He has been very kind , helpful and supportive in helping me get the issue taken care of with no trouble. Seeing how well the service is , I will continue being a Fan and shop here. :) Thank you Tyler !
By Jennifer H.
Cristin provided me with excellent customer service! I will continue shopping at NBA.com!
By Sayenden S.
I had some issues with receiving a refund. Reached out over social media and got to speak with the awesome Jordan. Accommodating and extremely helpful. Single handedly spearheading a resolution to the matter I put forward. Cannot praise their efforts enough. Great work Jordan!
By Nick E.
Doreen responded to my query quickly and offered detailed information that was very helpful. If only every online retailer was of this nature
By Robert R.
Got a hold of the customer service on a Saturday (took some digging to get the number). The phone rep was very friendly and compassionate. The rep that took over with the follow-ups was timely and responsive. Appreciate this customer service. Thanks Kaitlin (and the first rep)
By IJ