NayaxReviews of nayax.com

Zunehmend werden Prozesse automatisiert und der Mensch hat sich anzupassen oder wird eben nicht bedient. Der Vertragsprozess bei Nayax bedeutet tausend unnötige Daten in mehrere schlecht übersetzte Formulare einzugeben und sich durch mehrere Seiten kleingeschriebener AGBs, die den Zahlungsverkehr international und alle Eventualitäten und Risiken behandeln, zu klicken. An jeder Lebensrealität von überbesetzten Rechsabteilungen erarbeitet. Dann muss man nochmal unnötige Daten und seine persönliche SteuerID, nebst allen persönlichen Daten gleich an 2 Stellen völlig unnötig eingeben. Dabei meldet man doch eine Firma an. Die Doppeleingabe ist besonders crazy, als wäre hier digital ein Bankoffice aus dem 19. Jahrhundert abgebildet. Die "Lebendigkeit" wird dann noch aufwendig geprüft und man soll mit der Maus eine rechtsgültige Unterschrift leisten. Unmöglich natürlich aber man muss sich zum Deppen machen. Eine Riesen Diskrepanz zwischen dem Anspruch des Unternehmens einen modernen Auftritt zu haben und dem unmenschlichen Ergebnis. Und das beste zum Schluss, sobald man einen "Fehler" macht, irgendeins von den hochzuladenden Dokumenten etwas undeutlich ist oder man zu sehr gewackelt hat vor der Kamera bekommt man eine Email nach 24h, den ganzen Kram nochmal zu machen. Da gehen Stunden drauf, um als Mensch einen automatisierten Prozess irgendwie zu überleben, damit das Unternehmen noch ein paar Mitarbeiter einsparen kann. Ist das wirklich die Welt, die wir anstreben? Ich habe alles gemacht aber die ganze Interaktion fühlt sich ganz schlimm an.

I just want an oatmeal creme pie. You get one extra star because I could buy a poptart, but come on. It's been a long day and there wasnt enough parking near a real restaurant, so Im stuck with a barely functional vending machine. There appears to be no customer service for the customers of said vending machines. It says my card doesnt exist, suddenly. I cant google pay. You sell the rest stop a vending machine, but it doesn't vend. I can access your service portal on the machine with my card though. Should look into that before someone messes with it. There is no order number, because the machine said my card doesnt exist and this is the website/company on the vending machine credit card reader at the i77 rest area in north carolina.

Update: no one at Nayax engaged me after being asked to expedite, however the company whose vending machine I am using got in touch with someone at Nayax and then I did receive a new SIM card from Nayax and it worked. That was all I was asking for in the first place... for the last 4 weeks. Adding a star. Orig issue: I started a business and got new Nayax reader, SIM card and hi-gain antenna. Never has worked. They say it's either the SIM or antenna, but say they won't send me either to test their theory unless I buy them. What kind of response is this! ?? Their claim is the SIM and antenna are accessories and not covered by any warranty, Really? They sent us these so called "accessories", you would think they would like them to work also for their commission. Clueless company with No rudder for direction.

They are terrible with their service. They take forever to solve a small issue. They made a mistake on their end with our banking details and it took them a year to resolve the issue. We contacted them several times to fix the issue and we were always forwarded to a different department. It affected our business because we were not getting any of our money. We had to delay restocking because of this issue. Although the issue is solved now, but it l took them a year to do it. Of course Nayax is very quick on taking the money from us.

40% ist die Quote, zu der das bargeldlose Bezahlsystem am Kaffeeautomaten tatsächlich einmal funktioniert. Dies in der Caféterie einer CH-Bank. Daher gibt es auch nur 40% der Sterne.

EDIT: I have increased my review to two stars as the actual product they provide is very good. Shame about their customer service. This is the first time that I have ever written a poor review of a company online - however, I feel that I have to as Nayax has given perhaps one of the worst customer experiences that I've ever had. Practically impossible to get through to customer service and then when you do you end up getting passed from pilar to post. I spoke to somebody on the phone who advised that I needed to speak to another department and that department is only available via email (that is fine) - however, the response times are absolutely dreadful and inconsistent. Sometimes I'd get a reply within a few minutes and then the next reply would take over a week to get back to me. I would not recommend Nayax to anyone.