NayaxReviews of nayax.com

bonne communication avec le service client. Les personnes sont compétentes et me trouvent une solutions à mes questions.

⭐ 1/5 – Neispravan uređaj, neisplaćen novac i neriješene reklamacije Nayax uređaj na svojem cvjetomatu koristim od 19. kolovoza 2026. Od početka imam učestale probleme s radom — uređaj više ne radi nego što radi, a kupci ne mogu izvršiti plaćanje. Time gubim prodaju i povjerenje kupaca, dok troškove poslovanja uredno podmirujem. Uz sve to, do danas, 17. listopada 2026., nisam primila nijednu isplatu ostvarenog prometa. Traženu potvrdu banke o vlasništvu računa dostavila sam putem aplikacije prema njihovim uputama, ali nisam dobila potvrdu je li dokumentacija prihvaćena niti konkretno rješenje. Više puta obraćala sam se dobavljaču, distributoru i Nayaxu. Problemi i dalje nisu riješeni. Odlučila sam zamijeniti uređaj i prekinuti suradnju. Kao maloj poduzetnici, pouzdan rad uređaja i pravovremena isplata vlastitog novca nužni su za poslovanje. Moje iskustvo s Nayaxom izrazito je loše i na temelju njega ih ne mogu preporučiti.

Nayax support is non existent. If I call them I’m on hold for almost an hour and then I hang up and give up. If I message them on the app, I have to explain the situation to a chat bot and then re-explain it to the human that I’m connected with and it takes 20+ minutes for a human to get connected with me on the live message chat. If you have Vending machines, the Haha machine has its own card reader and their support is top tier elite 👌🏻

senza parole, continuano ad inviare le fatture per un servizio inesistente e non più richiesto. Fate attenzione, i contatti sono inesistenti.

Commercial company here - I have tried calling Nayax UK approximately 20 times in the last 10 working days. I have tried to connect to multiple departments - not a peep from anyone! Multiple emails sent too. Beyond frustrated at this point - what is going on with this company?

Avoid using any machines that have Nayax card readers they are an absolute joke! Usually will take multiple attempts to work and that is if you even get it to work while your card gets hit with a pending transaction every time it fails and goes to a black screen. Quite possibly the worst company to use for card transactions. Would give 0 or negative stars if possible. Save yourself a major headache and avoid them completely whether you are a business or customer. Edit to add more info. I am a consumer that has tried to use Nayax card readers at local businesses not a direct customer of Nayax. Came home to find 8 pending charges on my account because the server failed multiple times at the local business. Pending charges drop off but they are a pain to deal with and can tie up your credit until they drop off. I've used other card readers (non nayax) with success at other businesses. You might have to retry once in awhile but never as bad as the amount of Nayax fails.

After a horrible start, the team eventually got the machine working. I had to spam their global and support teams on all platforms but it eventually seemed to get to the right desk. The support needs a hell of a lot of work. I can help Nayax locally in SA with outsourced support services No support whatsoever! If you think about using this company as your payment pos provider make very sure you never ever need support! Absolutely shocking, non-existent support!

La estructura de esta empresa en España solo funciona bien a la hora de contratar el servicio y el personal de servicio tecnico que tienen es muy profesional. Pero el soporte no existe, llevo semanas con mi cuenta suspendida para poder utilizar sus aplicaciones y es imposible contactar con ellos, no responden a los emails y no aceptan llamadas. La atención postventa es nula, vergonzosa.