navitusparfums.comReviews of navitusparfums.com

I bought the luxe body cream and I thought it was legitimately a fake site because you don’t get bananas, or deep common banana bread. And I thought there MUST be a REAL Navitus Parfums, and this site is a fake site.. But now I think the whole thing is a scam? It smells like plastic filled with Walmart lotion in it.

I placed an order for three perfume bottles. I made the order in November to ensure it would arrive before Christmas. For three weeks, I heard nothing. After reaching out, I received an email stating that a DHL package had been generated. However, 10 days after this notification, nothing has happened. I have now involved PayPal. It is unacceptable that website states an 8-day delivery time, yet after over a month, nothing has been done.

Please do not order from them. If it is a new release, just hold on and wait for a group sale or one on eBay, Mercari, or other sales platform! What’s really really infuriating is that they don’t care that they have unsatisfied customers. I hope everyone eventually catches on and sees how miserable the customer services and how they disrespect people who pay their hard earned money for their fragrances. Do not I repeat, do not buy from them.

I am writing to express my disappointment with the company. I decided to purchase some fragrances based on the reviews of several content creators. Unfortunately, the only ones I found pleased with the products were those content creators/ reviewers. They have the worst online customer service department. I submitted my order on Nov 18, 2023 (paid via credit card) and never received any information concerning the progress or shipping status. I sent multiple emails regarding my order to be met only with silence from the company. After several weeks, they cancel my order and I had to contacted my card company and filed a dispute for a reversal of the charge. Red Flags: 1) No contact phone number, 2) After ordering your product, there isn't any way for you to track your order on their site and 3) you cannot create a profile for ordering (like the majority of other sites use).

If I could give less then one star, I would. The worst customer service I've encountered. It takes weeks to get any response back. I ordered my perfumes on 2nd of September, and only received them on 20th of November (yes! 3 months later), and what was even worse, one of the perfumes were missing, hopefully they will fix this but honestly, as nice as some of their perfumes are, it's not worth all the stress and hassle

I ordered a bottle of Ambrosia Imperial on 1 September and have still not received my order. I’ve emailed their Customer Service email address several times and posted messages on the company’s social media account but no one responds. I ordered 2 perfumes from them previously and didn’t experience any problems. But, will not be ordering from them again if I do not receive my order.

I have placed an order for Amorous Intense which I wished to cancel before it was being processed and shipped over to Europe, however, after several emails and reaching out over Instagram, I haven't heard back. The fragrance is due to ship in the middle of this month, and makes me wonder if it is being done on purpose. I am highly disappointed with their customer service and approach towards this issue, or lack thereof. Despite having a more positive experience back when I ordered Ambrosia Imperiale, this unexplainable unprofessionalism overshadows it and I will not be purchasing from this brand again. Truly saddened by the course of these events.

Buyer beware ! if like me and a UK buyer, dont ! This is a dodgy company selling low quality perfumes from a warehouse in America. I have two bottles both contaminated with 'floaters', these bottles are expensive and even when on offer still not worth it. Navitus claim it is not them selling the perfumes on their website and its a third party ! even with confirmation email from navitus customer services plus the purchase on your credit card to a company in the UAE ! you have no consumer rights of right to return faulty goods. Beware ! there is some sort of scam in operation here, dont be fooled by the well known faces of the frag community pushing their products on youtube etc.