Great customer service from the start
Great customer service from the start, very clear in what they offer.
By Jennifer G.
Response from Navicore Solutions· Oct 1, 2025
Thank you for your review, Jennifer.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
239 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navicore Solutions is a national leader in the field of nonprofit financial counseling. What sets our organization apart is the quality and depth of our counseling model, as well as our longstanding commitment to acting in the best interest of our clients. We provide compassionate counseling solutions to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention and housing. A national 501(c)(3) organization, Navicore Solutions operates 11 offices in 11 states nationwide and our certified counselors assist more than 100,000 consumers each year through in-person, telephone and Internet counseling across the United States.BBB A+ Business Since 1991 · 100% Certified Counselors · Call 1-800-992-4557
Navicore Solutions (navicoresolutions.org) has 239 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
239 approved reviews, newest moderated first
Great customer service from the start, very clear in what they offer.
By Jennifer G.
Response from Navicore Solutions· Oct 1, 2025
Thank you for your review, Jennifer.
Was always there when I had questions
By Kathy
Response from Navicore Solutions· Sep 23, 2025
We're happy to have helped you, Kathy. Thank you for the review.
My credit payments are much more manageable.
By Charles D.
Response from Navicore Solutions· Sep 23, 2025
Thank you, Charles.
Very helpful in terms of helping customers to pay off debts and in compliance with their budget limits
By ASSANE S.
Response from Navicore Solutions· Sep 16, 2025
Thank you for taking the time to leave a review!
I’ve been a client of theirs now for months and so far I haven’t had an issue. Feels really good to have a liaison that can speak up for you instead of just getting deeper and deeper into debt. Thank you all very much
By Cheryl
Response from Navicore Solutions· Aug 5, 2024
Thank you for taking the time to leave a review. We are happy to be able to help you.
The customer service is A+. I have 5 months left in my 5 year plan. The payments were promptly reflected in my credit statements. It's important to note that some creditors will report your accounts closed. However, I have watched my credit scores soar as the balances are reduced. Navicore negotiated drastic reductions in my interest rate that allowed me to pay over $60,000 in 5 years. Navicore has been a savior.
By Mercedeces M.
Response from Navicore Solutions· Jan 2, 2024
We appreciate you as a client. Thank you for taking the time to write a review.
The representative from Navicore was very nice and knowledgeable but there's nothing they can do for you if you are unemployed at the moment without an income and can't make any payment. No bank or credit counseling company will be willing to reduce the debt or interest rate on your credit cards including Navicore without you making some kind of payment. I called Navicore because I was being pressured by the banks to call them and I want to comply but for someone in my position it's a waste of time. Besides that, anything Navicore can do for me, I can do on my own by dealing with the banks directly and probably in less time. This is a follow up reply/edit to Navicore's reply to me: I appreciate you reaching out but as I already said above, I am not in a position to make any payments whatsoever unfortunately which is why I said it's a waste of time for me right now, it's premature and frankly I don't need anyone being "part of my journey". But the bank won't stop calling and telling me to call Navicore so I didn't want to not comply. When I have an income again I'll make my payments. As I already explained I don't see what you can do to help unless you are willing to lower my debt and/or interest rate WITHOUT me making any type of payment whatsoever which I know you won't do. If you can do that then I'll contact you again. Can you do that? If not then why would you ask me to call you again?
By johnny H.
Response from Navicore Solutions· Oct 25, 2023
Hi Johnny, Our apologies that we were not able to meet your expectations. We strive to meet the needs of all of our clients regardless of their circumstances. We do provide resources and guidance for unemployed individuals and base our recommendations on each individual’s financial situation. Please contact Navicore if you’d like to further discuss, we would be happy to be a part of your financial journey.
I already made my first payment to Navicore but they haven't settled my credit card debts (only 1 bank with Chase) yet, I called an agent,she told me that it may take 3 weeks and depends if Chase agreed to the settlement. I hope this is not a scam! Chase actually recommended Navicore to me.
By Charles
Response from Navicore Solutions· Jun 13, 2023
Hi Charles, It can take time to finalize the details of a Debt Management Plan with your creditor. We thank you for your patience while Navicore works towards this and can assure you that we’ve provided the necessary information regarding your account. Please keep in mind that this is not a settlement and you will be repaying your debt in its entirety. We thank you for choosing Navicore to help you along your financial journey. Please contact us should you have any additional questions.