NavanReviews of navan.com

OK so quite dissaspointing to waste your time, effords and money with this company. Just try some other company that works with a less beatiful interface which is all it is.

- Navan charges company but reimbursement not pay to employee, this just happen to us in Dec 2024. Taken them more than two weeks now, still have not fix the problem, our employee still have not been reimbursed. - UK Hotel booked via Navan, but no tax invoices available from either the hotel or Navan themselves. Ie, the business is unable to claim VAT paid. Hotel is saying booking is from Navan, so no invoice to guest (even it’s pay later booking). Navan is saying that they are only booking agent, dont provide invoice. If you want Navan to provide invoice, they will charge more! - Hotel booked via Navan, but on the hotel side, they are unable to find the booking from time to time. - Navan suppose to provide charge details, but often documents showing different amount to what they charged the business. Incorrect booking sometime attached to transactions as well. - Transaction report download function is so inconsistent and gets wrong. Even the posted date can changed, so report download for the same period will have different data depending on when you download it. - Unable to change transaction date, claim details, itemisation in many occasions. - Transactions flags are playing randomly where it show all transactions have problem. - Their virtual cards was down at one point where no one in the company can make any transaction. It’s just a complete accounting nightmare, its not trustworthy. Highly not recommend it!

Suddenly during my traveling Navan Cancelled all my confirmed hotel bookings with no refunds and i am suddenly left out of money and nowhere to stay. Extremely horrible

They cancelled your tickets at last minutes, no advise. then ask you rebook tickets at way higher price. no reputation, Dis-honest, very rude agents and services. I 'll give 0 star. negative.

They saved my credit card details without my permission after booking a flight. Then they charged me an extra trip fee for a different flight that I never booked. While I did search for flights options for another flight, I decided against booking because the prices were much higher than if I booked directly with the airline. Never did I complete the booking, reach a booking confirmation page or receive a booking confirmation email in my inbox or spam box. I complained within 15 hours of having used Navan for the flight search and seeing the sudden trip fee appear. Of course told them that I never booked this trip! Navan said that I needed to pay the trip fee nonetheless. They could't produce a booking confirmation for this flight and they had no proof that I booked anything, only a supposed booking cancellation email. But even on the cancellation email they then sent me, it says that any trip fees are INCLUDED in the overal price of a booking and when cancelling within 24 hours you are entitled to a FULL REFUND. Since their customer service was utterly unhelpful, I have contacted my bank to dispute this charge and refund me this money.

my co-workers account was disabled by navan, reached to support - they said it was done by mistake and that they'll re-enable it right away. That didn't happen, reached out in several days, they asked to email them our company corporate docs. Emailed the docs, no reaction. Reached out in several days, they asked to email docs again and promised this will be escalated and someone will get back to me. After that i spoke to support 3 more times, every time they just asked me to wait and that someone will get back to me. 2 weeks and 5 conversations later - no messages from them, account is still disabled.

Navan (Trip Actions) was fine for business use, but don't book any personal travel with them. I booked a flight to have my partner join me on a trip I had for work. That trip unfortunately had to be canceled but I got the ticket price back as a credit (important). The credit can only be redeemed through Navan. Two months later I got laid off. Didn't think about that credit for several months until I wanted to use it. Navan was RADIO SILENT! I sent 5x emails with receipts, I looked for phone numbers, I couldn't get anyone to talk to me. That credit worth $900, gone!

They have terrible customer service. I was charged a booking fee twice (one for a cancelled trip) and another for the final trip. I was not aware as these fees were not mentioned at the time of booking. I found them a month later on my credit card statement. When I contacted them to request a refund as a one off courtesy, they point blank refused. Terrible service!