Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
465 reviews
NavanSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 217 reviews with 5 stars · Clear filters
Very easy to book, great support, great rewards.
By Ana S.
Response from Navan· Jul 30, 2025
Thank you for the great review! We're delighted you find booking easy and are enjoying our support and rewards program. Thanks for sharing your positive experience! The Navan Team
Overall, Navan is a great system for a one stop shop. As a small business, having the power to book all your travel requirements in one place using a single company card and the way you can create events and group travel is fantastic. One of the best features I think is the central billing system, so all expenditure is added to an admin panel that lets you download pdf invoices for your accounting software. This alone has saved me many hours of work. This is very US focused and as long as you can work around some of the forms and terminology it's not a big deal. You may find the prices are not as cheap as booking direct, but I believe the convenience out ways the extra costs.
By Charles, Vector O.
Response from Navan· Jul 30, 2025
Thank you for your review! We're thrilled that Navan is working so well for your small business needs. It's fantastic to hear that our one-stop-shop approach, group travel features, and especially our central billing system are saving you valuable time - that's exactly what we designed it for. Thanks for taking the time to share your experience! The Navan Team
My experience with Navan has been excellent. I use the platform for both business and personal travel. What I like most is the time savings in booking travel all in one place and that all my travel related membership details are on the platform and are added to any travel that I plan. I literally can book trips in minutes that include, airfare, hotels and rental cars. Once the trip is planned, I can then reference my upcoming trip on my Navan app on my phone and if necessary, reach out for support from friendly Navan support. I highly recommend using the platform.
By Brian Tally, C.
Response from Navan· Jul 30, 2025
Thank you for the wonderful review! We're thrilled you're having an excellent experience with Navan for both business and personal travel. It's great to hear that our all-in-one booking platform and integrated membership details are saving you time - being able to book complete trips in minutes is exactly what we aim for. We're also glad you find our mobile app and support team helpful when you need them. Your recommendation means a lot to us! Thanks for taking the time to share your experience! The Navan Team
Navan has really stepped up their customer service skills and it is appreciated. It is so easy to send my team on their to book their travel or for me to book when they don't have time. I am able to get invoices immediately, showing if a credit was used. The only thing I wish was more efficient, is getting receipts when Navan books using a third party, like Priceline. I do recommend this company based on ease of use and ability to keep employees accountable to take care of this part of their jobs. All travel information is sent directly to both them and I.
By Elizabeth Sunset, Aircare I.
Response from Navan· Jul 30, 2025
Thank you for recognizing our customer service improvements! We're glad you've noticed the enhanced support and that Navan is working well for both you and your team. It's great to hear that the easy booking process, immediate invoicing with credit visibility, and shared travel information are helping keep everyone organized and accountable. We appreciate your feedback about third-party booking receipts - insights like this help us identify areas for improvement. Thanks for the recommendation and for sharing your experience! The Navan Team
It's been a very positive experience. Navan is easy to navigate, saves time, and the support is fantastic.
By Kim M.
Response from Navan· Jul 31, 2025
Thank you for the positive feedback! We're glad to hear you've had such a positive experience with Navan. It's wonderful that our platform is easy to navigate, saving you time, and that you've found our support fantastic. Thanks for sharing your experience! The Navan Team
Navan's chat support team is incredibly responsive & helpful. The ERP integration is fast, reliable & accurate; and the end user ease of use is a gamechanger!
By Nick Snabes, D.
Response from Navan· Jul 31, 2025
Thank you for the great review! We're thrilled to hear that our chat support team has been responsive and helpful, and that the ERP integration is working fast, reliably, and accurately for you. It's wonderful that the end user experience has been a gamechanger! Thanks for taking the time to share your feedback! The Navan Team
It's a simple application for booking business travel needs!
By Anna
Response from Navan· Jul 31, 2025
Thank you for the feedback! We're glad you find Navan simple to use for your business travel booking needs. Keeping things straightforward is exactly what we aim for! Thanks for sharing your experience! The Navan Team
Easy to use- simplified and streamlined my travel plans
By Andrea Wendland, C.
Response from Navan· Jul 31, 2025
Thank you for the feedback! We're glad to hear that Navan has simplified and streamlined your travel planning. Making travel easy is exactly what we aim for! Thanks for sharing your experience! The Navan Team
