Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
537 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket.
Nav (nav.com) has 537 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
537 approved reviews, newest moderated first
McKinsey demonstrated exceptional patience by remaining on the phone for the entire duration of the call and guiding me through the system. I am grateful to McKinsey for providing outstanding customer service.
By Sha'nequa P.
DOES NOT WORK. The nav prime does not build your credit liek they say it does. i used the prime and prime card for 5 months with nothing added to my report. Called customer service and the lady had an attitude and said, yes its repoting, but my score never changed and i couldnt see the updates on the app... total waste of money... ill just stick with my self.com business builder!
By meta U.
Nav is great for small businesses. As promised, my business credit is building and all of their recommendations, including a business bank account with Found has helped me immensely.
By Businrss Banking C.
The staff are patient and efficient in their duties. Explained what I needed to do in order to get our desired results. Stayed on the phone until everything was complete and to our liking. I hardly ever do reviews, but I made an exception in this case.
By J S.
Beware: the unsubscribe button does not work on the website. Customer service just pushes you back to the settings page with the non-functional button, and you will continue to get charged. Now I have to dispute the charges on my credit card.
By DK
Very Patient & smart with my business needs..
By customer
So far all is working well. Trade lines are reported as promised.
By Toby M.
Skyler was extremely helpful, knowledgeable, very patient, and answered all of my questions. Very customer friendly
By Gregory P.
