NatWest InternationalReviews of natwestinternational.com

NatWest International are totally incompetent and unprofessional. They used to be a decent, reliable and helpful bank. They are so far from that now unfortunately. NatWest pride themselves on providing poor customer service. The staff at the branch can never help resolve issues created by the bank itself. Complaints don't get actually dealt with. Avoid at all costs. Especially if you plan on opening a business account with them.

@NatWest_Int staff appear helpful but the reality is that they are ineffective: it takes an incredibly long time to open an account (even for an existing customer). At every turn NWI staff appear to lack customer focus and an ability to take ownership for resolving bread and butter processes.

I have tried getting in touch with the team since I have a mortgage with them. I have been waiting since Dec20 with no reply whatsoever. Really disappointing, just here to cash in money

I tried to open an account as I was attracted by the high interest rates offered for a USD fixed term bond. The process so far has taken 4 months and my account is still not opened! As a comparison HSBC International took 1 week to open my account and Lloyds International took 1 month. Emails and phone calls go nowhere. I haven't experienced service this bad in a long time.

Utter rubbish. Do not bank with these w...nkers. go anywhere else

I have been a customer since NatWest International took over my Royal Bank of Scotland branch, which wasn’t voluntary but I have stuck with them. I am now switching bank after multiple howlers on this bank’s part. It seems that the bank is trying desperately hard to switch to more digital automation but with 1980’s processes in place, which leads to an atrocious customer experience. Here are just a few: -Bank account was frozen for sending £10.00 to a relative. To unfreeze my account took one hour of wait time on the telephone and I was interrogated by the Fraud Team on how long I had known the payee (my auntie with the same surname). I was then told that ‘Artificial intelligence had blocked the transaction and they weren’t sure why’. No apology issued for the inconvenience once resolved. -All Jersey customers have just been sent a new Mastercard bank card. These do not work in multiple stores, even after activation. The process to add the card to Apple Pay can also not even be done from the Apple Wallet and instead suggests that you ‘call Netwest to activate Apple Pay’. However, if you instead add the card to the wallet from the NatWest app, the card can be added correctly. It is absolutely ridiculous how many people I know who are dealing with this problem since 3 months ago, yet not even one text message, email, or letter has been sent to apologise or suggest solutions. Just simple radio silence. - On random occasions I have been locked out of the NatWest app with no explanation as to why and that I need to enter my customer number on the website in order to gain access again. However, the customer number is only held within the app, so other than calling the bank, there is no way of attaining this number. I tried to ‘chat to Cora’, the online virtual assistant, but sadly they are as helpful as a chocolate teapot After years of just persevering, I am looking forward to now switching bank.

My aunt does not have online or a mobile phone. She is 80 years of age. Lives in Spain. We have been trying for hours today to try and talk to someone regarding her transferring funds... for medical equipment and to help her lifestyle within her new home. No one seems to be able to help her in this situation and is totally ridiculous

based on banking in channel islands their so so bad, no customer service, no communication, staff who are incompetent and don't care, you can never get a straight answer with any issues, there systems are ancient and they are simply stuck in the 70s,it took 1 month to change my address, bank elsewhere