Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
732 reviews
Nature's Sunshine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nature's Sunshine Products sources the Earth's most potent ingredients so you can perform your best. Herbal experts for 50+ years. Backed by science, loved by health-obsessed people like you. Pure and Potent. Rigorously Tested. Pure Natural Ingredients. Shipped to Your Door. Harvested from the Earth.
Nature's Sunshine Products (naturessunshine.com) has 732 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
732 approved reviews, newest moderated first
Your products are great. I used your products several years ago and I honestly don’t know why I stopped!
By Joy F.
Response from Nature's Sunshine Products· Jul 23, 2026
We're so happy to hear you're enjoying our products again! We appreciate your kind words and are glad to have you back.
Quality products I have complete trust in.
By kathy
Response from Nature's Sunshine Products· Jul 23, 2026
We're so happy to hear that you have complete trust in the quality of our products! Thank you for your positive feedback.
Prompt shipping and great products
By LisaM
Response from Nature's Sunshine Products· Jul 23, 2026
We're so happy to hear that you're pleased with both our shipping speed and the quality of our products. We truly appreciate your positive feedback.
Nutri Calm sustained my well-being during a difficult time with my health. I recently bought 2 additional bottles and am sending one to my sister to help boost her health. I believe in your product and am grateful.
By Diana S.
Response from Nature's Sunshine Products· Jul 23, 2026
We are so happy to hear that Nutri-Calm has supported your well-being during a challenging time. It's wonderful that you believe in our product and are sharing it with your sister. Thank you for your kind words!
I received the wrong items. 6 bottles of an incorrect item and did not receive my 6 bottles of elderberry D3fense that I ordered. I tried online customer service on Saturday as it said available 24 hours a day, after 30 minutes it told me that I needed customer service during M-F business hours. Then I called Monday and was on the phone for 26 minutes. I was told I had to drive to the nearest UPS store (50 minutes) and drop off the incorrect bottles I was sent. It was not my mistake and I should not have been expected to do this on my time and gas, without compensation. After much discussion and really lack of apology, Ov told me he would call back with info for the items to be picked up from my house. He did not call back, however, a UPS driver showed up at my house this morning and asked for the package I was having picked up. Again, I had no idea as I was never called back or informed with the pick up time and info. It was a good thing that I was home and could get the items. I am still currently waiting to receive the 6 bottles of Elderberry D3fense that I paid for. This was my very first time ordering from the company and it may be my last.
By Disgusted C.
Response from Nature's Sunshine Products· Jul 21, 2026
We're truly sorry for this experience. Receiving the wrong products was frustrating enough, but having to spend additional time contacting us and dealing with the return process made the situation even more disappointing. This is not the level of service we want any customer—especially a first-time customer—to receive. We were able to confirm that a replacement order for the correct product, Elderberry D3fense, has been requested and should be on its way to you soon. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and communication gaps you experienced, and we truly hope you'll give us another chance to provide the experience you should have received from the start.
I purchase Natures Sunshine probiotics because it’s live. I would always receive it in a cooler pack. This time I received it in an envelope. I love so far up north that the live bacteria is no longer live.I have severe gut problems and this product was the only one that helped me. I was really disappointed because I have used this product for years
By Tonia C.
Response from Nature's Sunshine Products· Jul 20, 2026
Thank you for your reply as unfortunately we have never sent our probiotics with a cooler pack. Our probiotics are specially formulated with an additional 25% overage of live cultures and are tested to withstand normal shipping conditions, including up to two weeks of high heat and humidity while maintaining their labeled potency. For maximum freshness and shelf life, we recommend refrigerating or freezing the product as soon as it is received.
Canceled my order without any explanation.
By Anton
Response from Nature's Sunshine Products· Jul 20, 2026
We sincerely regret any confusion regarding your order cancellation. Please contact our Customer Service department for clarification - https://www.naturessunshine.com/contact-us.
I was impressed with how quickly I received my order!
By HollyR
Response from Nature's Sunshine Products· Jul 17, 2026
We're so glad to hear that your order arrived quickly! Thank you for sharing your positive experience with us.
