NaturepedicReviews of naturepedic.com

1. Customer service is painfully slow, evasive, and at times outright dishonest. 2. I ordered a mattress protector that was supposed to ship within 3–5 business days. Two weeks later, and after four frustrating calls, the only progress is a FedEx label that may or may not mean anything. 3. I don’t want to cancel — I need this specific item — but this experience has been exhausting. 4. Not worth the stress. I will never shop here again.

Atrocious customer service. I bought a $900 king bed foundation from them and they shipped me two twin XL foundations that were completely different heights. One was 1.5" tall, the other 3". It has been four days and no one will fix the mistake. The customer service rep "Lori" who claims to be helping me doesn't respond to emails and lets my calls go straight to voicemail, and the other reps claim that they can't help me because Lori is handling my matter. Meanwhile I'm sleeping on the floor. What a joke. I'm returning the whole thing and buying the same item for half the cost at Avocado. Will never purchase anything from ere again.

I wish that I had never heard of this company. Had investigated organic mattresses for six months. I have hip pain and back pain. My pain is horrible after using this mattress! I wake up with so much pain I can barely walk when I get out of bed. I feel like throwing the mattress out the door. I received two free pillows with the mattress. One was cotton and one was the latex. The latex kept it’s smell. I let it air out for at least a month and it still stinks. So I’ve had to get rid of it. Cotton has lost all of its shape and no matter how much I fluff it, it doesn’t help. I bought this mattress in December thinking we were going to move before the 100 day warranty expired. We couldn’t find a house as soon as I thought we would., So the warranty has expired. Personally, I don’t know how you would send it back anyway, because when you unwrap it, it expands completely, and it would be impossible to get it back in the package. The mattress is a lot firmer than the salesman made me believe. I would never have bought a mattresses this firm. I had a Saatva for 15 years and I was happy with it, but I knew it wasn’t completely organic. At this point, I wish I had never heard of this product and bought another saatva!

I bought the Naturepedic latex mattress as a replacement for a Pure Talalay Bliss mattress that had become too soft over time. This purchase is the worst mistake of my life. I spent considerable time in the store laying on different configurations of the EOS latex mattress to get the right comfort and support, all to no avail. After receiving the mattress, it was much firmer than the store models and caused me hip and shoulder pain. I did a layer swap, still too firm. I reconfigured it, still too firm. I even bought a $400 2" Talalay topper and am still having hip and shoulder pain. Unfortunately, there is now a major supply chain issue and Naturepedic is very inflexible with their return period, even during a pandemic. I have tried and can't get a replacement bed from another company so that I can return the Naturepedic mattress and get my money back within the 90 days. This has been a $3000+ mistake. Naturepedic has not been understanding at all and I wish I had never heard of this company. What's truly ridiculous about this situation is that Naturepedic is happy to have me donate the bed and show proof of donation to get a refund. So the inflexibility regarding the return rate is doubly confusing to me.