Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
625 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When you are looking for high-quality natural fiber rugs at an affordable price, Natural Area Rugs (NAR) has what you need. We are a global leader in importing, manufacturing and selling contemporary area rugs and fine natural fiber floor coverings. Our impressive selections of natural area rugs include sisal rugs, seagrass rugs, jute rugs, wool rugs, carpet stair treads, broadloom and many more. Most of our rugs come in standard and custom sizes. Custom-made rugs are perfectly made by our skilled craftsmen in accordance to our costumers' specifications. In addition, we offer a variety of contemporary area rugs, as well as made-to-order leather rugs. We offer Free, Same day and Fast Shipping to all Continental USA. International Shipping is also available.
Natural Area Rugs (naturalarearugs.com) has 625 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
625 approved reviews, newest moderated first
I appreciate natural area rugs for thier quality products. I don’t see any issues in the product that I purchased . Staff are very helpful to me on choosing my area rug. Suggestions and ideas are great! I would definitely recommend this company on my friends. Thank u for the beautiful rugs!
By Pumpkins M.
Disappointed that you state hassle free returns but then proceed to charge for return shipping... will never shop here again
By Dylon R.
Response from Natural Area Rugs· Nov 21, 2018
Dylon, We are sorry about your experience. Please refer to the return Policy on our website: https://www.naturalarearugs.com/page/return-policy/ Our Hassle-free Returns mean we accept returns within 30 days and we do not charge any restocking fees but customers need to pay for the return shipping. Frank
I am happy and very satisfied with my area rug that I bought, top quality and with a beautiful design. I would refer this company to all my friends and I have no complain on their customer service, really helpful! Thank You!
By Sly Leyesa K.
Exactly what I wanted with a beautiful border and stays in place.
By Lillian M.
I ordered 3 custom size sisal rugs from Natural Area Rugs. I had gotten a number of materials samples prior to making my final selection. The order was acknowledged promptly and in less than two weeks I had the rugs in my home. We are completely happy with the customer service, craftsmanship and quality of the order. I would definitely order again and would have no reservations recommending that others use this company as well.
By karen P.
Excellent. Great quality products, deliveries are always on time.
By Deicy F.
The company really worked with me. I love the product and their customer service. They aim to please and are successful at it!
By Ziggy
Love my new rug. Looks exactly like what I ordered. Great communication and timely delivery. Thank you.
By Julie W.
