Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
625 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When you are looking for high-quality natural fiber rugs at an affordable price, Natural Area Rugs (NAR) has what you need. We are a global leader in importing, manufacturing and selling contemporary area rugs and fine natural fiber floor coverings. Our impressive selections of natural area rugs include sisal rugs, seagrass rugs, jute rugs, wool rugs, carpet stair treads, broadloom and many more. Most of our rugs come in standard and custom sizes. Custom-made rugs are perfectly made by our skilled craftsmen in accordance to our costumers' specifications. In addition, we offer a variety of contemporary area rugs, as well as made-to-order leather rugs. We offer Free, Same day and Fast Shipping to all Continental USA. International Shipping is also available.
Natural Area Rugs (naturalarearugs.com) has 625 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
625 approved reviews, newest moderated first
We needed to get a set of stair treads but in lsat years pattern. Angelique was amazing in finding a set in the warehouse for for us and getting them shipped to us promptly. Simply outstanding customer service and product quality!!! We wouldn't order from anywhere else. Thank you.
By Jonathan F.
Nice stair treads for a recent remodel/upgrade. Order arrived quickly and looks good
By Rose
I ordered 10lbs of the sisal rug remnants to make cat scratchers with and they are super high quality! They were also the best deal I could find. I was able to make 2 4ft posts and still have extras for mats. I'll definitely be ordering again when the posts wear out. Better quality than expected. Took about a week to ship almost 2 weeks to arrive. Worth it.
By StillDollSyndrome
The rug arrived quickly but had a sort of odor to it. The company was very quick to respond and let me know that the smell is normal for this type of rug and they explained what I can do to alleviate it. Very nice people to work with!
By Michelle S.
love my seagrass rug - very good service
By Nancy B.
Angelique was extremely helpful and professional. She responded quickly to all my inquiries. She must truly be a valued employee!
By P.R.
Love our runners! Nice quality and my special request was granted. Thanks so much. Holly Benson
By Martin Tennant & Holly B.
My rug arrived with an 18-inch blue line imbedded in the sisal. When I contacted Natural Area Rugs, they immediately responded to resolve the problem. A new rug was shipped in perfect condition. The customer service was excellent and I would definitely do business with this company again.
By Maryann O.
