Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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2,650 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Native Remedies is the market-leading brand of natural remedies specially formulated to offer a complete solution for holistic health and wellness. With over 300,000 customers worldwide and more than 250 herbal remedies and homeopathic remedies, we’re confident that you’ll find the holistic health products you need.
Native Remedies (nativeremedies.com) has 2,650 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 160 reviews with 2 stars · Clear filters
It is difficult to give a good review...one bottle arrived but the other came many days later...my little dog passed before we could try it.
By Theresa H.
Response from Native Remedies· Jul 18, 2017
Hey Theresa, I am sorry to hear about your experience. You have my condolences for your little pupper. I hope you find peace during this hard time. Thanks, Carrie P.
I have ordered from Pet Alive (a subsidiary of Native Remedies) and while I find the pet products to be fairly effective, I am not happy with the customer service. They are very slow to respond to emails, and their shipping method is slow. I paid quite a lot for "regular" shipping for two small, light weight items which took TWO WEEKS to arrive!
By Dana B.
Response from Native Remedies· Jul 10, 2017
Hi Dana! Although I am pleased to hear the remedies work well for you and your pet, I do apologize that you did not get responses nor your order in a time frame you expected. Emails are normally answered with in 24-48 hours and orders arrive with in 4-8 business days. We will certainly be passing along your comments for review. We appreciate you trusting us to fulfill your needs and hope you continue to let us serve you! Take care, Jaime R.
Still waiting on my order 3 weeks later.........
By KARLA D.
Response from Native Remedies· Jul 7, 2017
Hi Karla! I traced your package and see it was delivered 7/6! Hope you love the items! Thanks for shopping with us! Jaime R.
I have used Native Remedies products for years and LOVE IT. The remedies are of top quality and are totally safe and effective. However recently the shipping methods are below par. I used to get my orders within a week (I live in Hawaii) in the past, but lately their shipping method has changed and the wait time has doubled, tripled in one occasion. My order gets shipped out of Native Remedies within days via UPS, which is awesome. But then the package is transferred to USPS, and the shipping is stalled for weeks! In the past we'd get out packages either directly from UPS all the way, or using flat rate boxes from USPS from the start. I hope Native Remedies will reevaluate their new shipping methods to Hawaii. For this reason, the two-star rating is a pure reflection of the shipping service.
By Lorilei C.
Response from Native Remedies· Jul 13, 2017
Hey Lorilei, I am sorry to hear about your experience. Shipments to Hawaii, Alaska, and Puerto Rico take 3-4 weeks to arrive. We do not have a way to get packages to you within a week. Thanks, Carrie P.
Wanted to take off a repeat order and could not find out how to. Realized that my bank card had expired so I rested easy only they dispatched it anyhow and have sent me a bill.... I have 2 bottles still not touched in my cupboard. To return will cost me $7 which seems unreasonable. Not very happy. Went on line again and cancelled everything.
By LOUISE
Response from Native Remedies· Jun 19, 2017
Hey Louise, I am sorry to hear about your experience. We actually do not have a $7 label to send the items back, we share an invoice with all of our brands who do have a $7 label. Since all of our items are so small, it should only cost you a small fee to send it back with the post office. Thanks, Carrie P.
I was very happy with this company but recently my item was placed on back order. It was not stated on the website and I only found out after I called. I would have appreciated some notification as my dog was without medications for nearly three weeks
By Brenda C.
Response from Native Remedies· Jun 14, 2017
Hey Brenda, I am sorry to hear about your experience. We value your feedback and we hope to serve you better in the future. Thanks, Carrie P.
Why is it taking so long for my order to arrive.
By Mary R.
Response from Native Remedies· May 12, 2017
Hey Mary, I am sorry to hear you have not yet received your order. I checked your account and I see it is on backorder until the beginning of June. Once we receive it in stock, it will ship automatically. Thanks, Carrie P.
Very disappointed for the product i received. A lot of money for somethig which I expected to be formulated for animals and not for humans. Will never repeat it again. Plus, i paid for super urgent delivery which never happened. Still in couple of days, not sure why 20usd was requested from me. Very, very disappointed. Will never repeat this experience.
By roxana D.
Response from Native Remedies· May 8, 2017
Hey Roxana, I am sorry to hear about your experience. Our warehouse was closed from 3/31 to 4/4 for inventory. We resumed shipping on 4/5 and I see your order was delivered on 4/6. We hope to serve you better in the future. Thanks, Carrie P.
