Dishonest & Horrible Customer Service
I was provided a quote for a trip from NC to FL for over 100 guests. The quote was agreed upon and therefore converted to a contract between Nationwide Bus Charter and myself. I was then contacted stating that the price provided wasn't correct and the cost was double. The quote from the contract wasn't honored and there was no resolution provided by the company aside from a refund of the deposit. The whole experience with the company was dreadful and I would never recommend anyone to use this company.
By Tessa T.
Response from Nationwide Bus Charter· Jul 31, 2025
Hi Tessa, Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the confusion caused by the pricing error during your recent inquiry. Unfortunately, a system glitch resulted in you receiving an incorrect quote, which does not reflect our standard of service or accuracy. We understand how frustrating this must have been, and we take full responsibility for the inconvenience it caused. Our team has since addressed the technical issue to ensure this does not happen again in the future. Your experience matters to us, and we’d appreciate the opportunity to make things right. If you’re open to it, we’d love to offer $1000 credit on your next trip as a token of our apology and hope to restore your confidence in our service. We have responded to you multiple times on every platform and are willing to work with you on this trip. Thank you again for your feedback — it helps us improve. Best regards, Tessa and Courtney, We’re glad we could deliver your trip as promised, with a $1,000 discount to make it special. Thanks for letting us be part of your travel plans! Best regards,