Nations Photo Lab is not a good choice if you are a serious photographer!
The photo book that NPL initially printed for me was terrible! The colors were dark and drab. I use a color calibrated monitor that is recommended for photography, so I know that I submitted color calibrated photos and I have not had any problems using other companies (i.e. prints, etc. received back are exactly from the photos I've uploaded). Soojin was very slow responding to me (would only respond via email) and even had me send her photos from my personal file so she could compare to what was printed. What is on file at NPL looks exactly the same as what I sent her! Losing patience, I called NPL and spoke to a representative who gave me a "story" about NPL's color correction that didn't make sense to me. NPL did offer to redo the photo book at no charge and I agreed to have them do the color correction since I did not want to receive again what was originally sent. The redo was as bad as the original, only in the opposite direction. Colors were lightened so much that detail was lost and the color of most of the wildlife was not correct (all photos were of wildlife). Whoever did the "color correction" has no knowledge of what the animals look like! I do, and that was what was submitted and was clearly ignored! I wanted to try NPL because of the company's reputation but will never use them again. I gave 2 stars simply because the book has a high quality cover, binding and paper. I will never understand why the photos I uploaded could not be reproduced in the photo book as they were in my file!
By Damselfly
Response from Nations Photo Lab· Jul 13, 2026
Good evening, Damselfly. Thank you for taking the time to share your experience. I sincerely apologize that your photo book did not meet your expectations, especially after we had the opportunity to remake it. I understand how disappointing it is to invest so much time creating a book of your wildlife photography only to feel that the final result did not accurately represent the images you carefully captured and edited. Thank you for providing such detailed feedback regarding the color reproduction and your experience working with our team. We take concerns like yours seriously and would appreciate the opportunity to review your order and the communications related to your experience. At this time, we have been unable to locate your order using your Trustpilot username. At your convenience, please contact our Customer Service Leadership team and reference your Trustpilot review so we can locate your account and conduct a thorough review of your order, the files submitted, and the production process. Once we've identified your order, we'll reach out to discuss our findings and determine the best path forward. Thank you again for bringing this to our attention. We appreciate the opportunity to investigate your experience more closely.