Nations Photo LabReviews of nationsphotolab.com

I noticed my print was darker than what I see on my device's screen. Erica told me that this can often happen because of the back lighting on a device changing the image's appearance so it appears different than when it is printed. She suggested purchasing "color correction" with every photo printed to avoid this issue in the future. She gave me a $5 credit to try it out. Thanks, Erica! In the future, it would be great if Nations Photo Lab can also offer free shipping for a one print ship reorder. the $9 shipping is steep for just a few prints!

I wasn't very happy with the first canvas print they sent me because the colors were way too dark. I messaged them with my issue and they sent me another canvas free of charge and the colors on this one are BEAUTIFUL! there was no hassle to get my reprint, and Tara, who received my message responded what felt like immediately. Will order from the again.

I ordered a metal print from Nations Photo and was somewhat disappointed with the results. The color saturation was weak, some detail had been lost, and there was noise in what had been a smooth background. When I reported these issues, Erica in customer service responded with courteous and helpful suggestions and offered to reprint the image. She sent me instructions for uploading a TIFF file through the ROES ordering system. The process took some time, but the result was impressive. The new print had the saturation, detail, and smooth background that I had hoped for. Truly a great customer service experience. I would have given Nations Photo a five-star rating, but the "black shadow mount" that I ordered to hang the metal print did not come with mounting hardware. Considering the difficulty of finding a screw with the exact right diameter head (with low tolerance for thickness), this was a hassle I neither needed nor expected. The adage of the "horseshoe nail" comes to mind: "For want of a nail, the shoe was lost; for want of a shoe, the horse was lost; and for want of a horse, the rider was lost." After all the Lab's hard work achieving excellence in printing, it's a shame that customer satisfaction should be compromised by an incomplete product.

I had an issue with an order, which Tara helped me resolve. She responded promptly and within a few days we worked out a solution. Grateful for her help as my product is a gift for my grandson. Excellent customer service, so appreciate it!!

Jordan was able to review my order status quickly and provide an update with actual information on the delay.

After many conversations about promotions and orders, Alison was very helpful & attentive to the matter. Even though I still think some of the promotions are a little tricky in their wording, I'm appreciative of the help from the representative. Thank you.

I had a signififcant mix-up on my order of 3 layflat books - wrong pages, wrong covers. Soojin assured me she'd take care of it and she did quickly and politely. She assured me she would take care of the expedited shipping and my clients would have their products in hand by Christmas.

The site charged my card before I was ready, so Soojin refunded the charge.