National Van LinesReviews of nationalvanlines.com

The driver phoned us the day before, to say he would be arriving the day after scheduled.,we were then having to clean around the movers with very limited time because it was our closing date and we were headed off 7 hours half way to our destiny, Upon our arrival destination, the movers said they couldn't place all our furniture.,Honestly, I couldn't recommend this company. Too stressful!

I cannot emphasize enough do not waste your time with this company. They should rename the company to National Stress Lines. The movers confirmed they were going to show up 1 day before only to not show up. They then showed up with a half full truck causing half of our stuff to show up 10 days later. I understand delays happen but the intentional lack of communication is the real issue here. They clearly book their moves at the last minute while promising a smooth experience. This is not a reputable company as the actual moves are essentially gig workers that work for all the moving companies. If you love extra stress with your move, give these guys a shot if not STAY CLEAR! Save your money!

We hired National Van Lines for a cross-country move from San Jose to Madison, and unfortunately the experience has fallen well short of what we were promised. Pickup was rescheduled with less than 24 hours' notice (8/4 to 8/5). Communication after the contract was signed was inconsistent at best: emails went unanswered, calls were often met with "I don't know," and we found ourselves initiating nearly every status update. We weren't able to get a confirmed arrival time for the rescheduled pickup day until that same morning. The loading crew worked very quickly, carrying up to four boxes stacked on their backs at a time, including ones marked FRAGILE GLASS. On a couple of occasions that pace resulted in items being dropped from roughly six feet up, with no acknowledgment or change in approach. An item was also left behind at pickup despite being pointed out multiple times before the crew left. We were told our belongings would go directly onto a trailer and remain there until delivery. That did not happen. They have been sitting in a storage unit near our old house, in high heat, for 13 days, something we only discovered because we placed a tracker in one of our own boxes. When we asked directly where our shipment was, we were told it was on a truck. It was not. After we mentioned our tracker data, we were told they didn't know why it was in storage either. We called for updates every day and received no new information until 8/14, one day before our 8/15-8/20 delivery window was set to begin, when we were told the assigned driver's truck had broken down and the new estimate was 8/26. As of this writing, our belongings are still in that storage unit. We understand that mechanical issues happen. What's harder to understand is why, in a major metro area with many carriers and drivers, an alternative couldn't be arranged in the 13 days since our items were picked up, and why we weren't told about any of this until the day before our window opened despite calling every single day. National Van Lines' entire function is coordinating loaders, drivers, and unloaders. We'd genuinely like to understand what happened operationally over the past two weeks, and we hope the company will use this as an opportunity to review its internal communication between departments, since that was consistently the weakest part of this experience. The compensation currently offered, $150 a night toward a hotel plus half of meal costs, or a $100 per diem (not per person), starting only after 8/20, does not reflect the actual disruption and cost this has caused us. We're hoping National Van Lines will reconsider this and work with us toward a fair resolution, both in terms of getting our belongings delivered on a date we can rely on, and in terms of compensation that reflects what this move has actually cost us. We'll update this review based on how the rest of the process goes.

They broke my $500 desk and still charged me for moving it, didn’t answer my claim emails for 4 months and didn’t pay me a penny for it! delivered my stuff later than delivery date on the contract that we agreed upon (due to their operation shut down/inspection), which caused me 200$ to rent a room waiting for my stuff! They ignored all my emails about it!! Avoid these fraudulents by all means!

My wife reached out to National Van Lines as we prepared for a move from South Carolina to Michigan. We had a very bad experience with another moving company for the move to SC, which my wife explained to the scheduling consultant. My wife was assured things would be very different with National Van Lines and that it would be a much better experience than our previous multi-state move. Things went sideways as we got close to the moving date. First, the subcontracted driver called on Monday to inform us he would be there on Tuesday, even though National Van Lines had scheduled his arrival for Wednesday. (We had made arrangements to have our pets transported on Tuesday so they would be out of the way when the movers arrived.) The additional loading help was a no-show, so another crew had to be found in the spur of the moment. They rushed and rushed to help my wife finish packing, since I was already in Michigan to close on our new home. At the end of the day, a good chunk of our possessions were not loaded into the truck and the driver claimed a personal situation would delay the delivery of our possessions for two weeks. My wife was extremely stressed and upset over the experience. My wife delayed her departure to Michigan until Wednesday. She spent most of the day sorting through what had been left at the house, taking a bunch of things to the dump and some to be donated. She loaded her vehicle to the max and began the two-day drive to Michigan Wednesday night, leaving more stuff in the house. She arrived in Michigan late Thursday night, still stressed and upset. She had been in touch with our consultant at National Van Lines, who was totally in the dark about what the driver had communicated to us. I made travel arrangements to fly out of Michigan early Friday morning, landing in South Carolina late in the morning. I rented a van and drove to our house. I finished loading the rest of our possessions into the rental and cleaned up the mess left behind by the movers. Then I made the two-day drive to Michigan, arriving late Saturday night. We unloaded the moving van Sunday morning before I returned the van and hit the road to travel to a client site. Between the flight, van rental, hotel, and travel expenses, that was more than $1,000 of additional expenses (on top of a bill of more than $13,000) out of pocket. We were out running an errand about an hour from the house on a Sunday when my wife got a call from National Van Lines asking where we were, because the delivery driver (a different person than the one who picked up our stuff) was at the house ready to unload. We rushed back to the house and worked with a great driver and crew to get things unloaded. I reached out to National Van Lines afterward about filing a claim for the additional expenses of my trip to South Carolina to finish the job that we paid them to do. They denied our claim because we had already received a meager stipend for the delay in delivering our stuff (a couple of hundred dollars). The fact that the extra expense was a direct result of their contractor not completing the job was completely ignored. When I contacted them to ask for a reconsideration, they stopped replying to us. The consulting team is great. They hyped up the quality and standards of National Van Lines, and how their contractors follow the same high level of professionalism. Unfortunately, that isn't the case. Thankfully, we do not plan to move again. But if we had to, we would not call on National Van Lines again.

We have had horrible experience with National Van Lines in a move from AZ to DEN - they are over a week past due on delivery and come to find out our furniture was put in warehouse after pickup in AZ as they find a driver - they absolutely told us National has NO drivers available for 11 hour Interstate move!!! National Van Lines doesnt care - National Customer service and VP of Customer Svc does nothing but apologize and say they are working on it after dozens of emails, texts, and phone calls to even get an answer. Your moving coordinator who signs you up will completely ghost you when there is a problem - be assure of this. This is how National Van Lines operates. They will keep your goods hostage in unknown warehouse as they look for a driver and will communicate nothing. Our goods are being held hostage by National Van Lines and they could care less. WORSE EXPERIENCE we have ever encountered with any corporation or moving company- WORSE!

The gentlemen were very nice and helpful. They got things done in good time. I really appreciated all there help

I had used National years ago for a move and it went great. Things have changed! Their representative Stephanie G. promised they never contract out any moves. This was a lie, my move was contracted out to a budget company and it was horrible! Things were packed haphazardly, clothes in trash bags thrown in between boxes and furniture,so by time they arrived they had a horrible smell and mildewed. They didn't have enough room in the truck for all our belongings. The day of delivery there were things brought into my home that belonged to someone else. The persons that loaded the truck just threw everything in. They lost parts of tables and bookcases so they can't be used now. I have never received an apology or explanation as to why I was lied to. Paid nearly $16000 for then to contract out to a company that charges $5000. Do not trust this company as I did, when the budget movers arrived it was too late to try and get a reputable company. 4 months later and still suffering from their lies.