National Geographic MagazineReviews of nationalgeographic.com

A quick response and resolution to my subscription query.

I thought I have lost my subscription, however I received a letter in the mail, explaining the reason why they stop sending the magazine , in a fee clicks I was able to restore it

Great experience 😃

National Geographic has very good customer service, a rarity these days. We receive the magazine by subscription. We have always had replied to emails and the question has always been processed in a positive way. Keep up your wonderful customer service. Not many companies have in this day and age.

I found customer service always available, kind and helpful. We have been subscribers from Italy for over six decades and have made several gift subscriptions over the years.

Tengo una suscripción de por vida a la revista NGM (desde los años 1960, fui un regalo de mi padre) y, a pesar de varios cambios de domicilio y de país a lo largo de mi vida, siempre la he recibido. Recibí una notificación para que pudieran comprobar mis datos pero estuve un par de meses fuera por trabajo y, a la vuelta, estaba fuera de plazo. Lo notifique y me solucionaron el problema enseguida. Gracias.

Last Update 27/10 So I’ve waited as asked by NG and can confirm that my October issue has definitely not arrived. I wish to cancel my subscription and get a refund. Have many times reported to customer service without no response. Paid for a year subscription and still haven’t got my issue. At this point I am definitely looking for a refund or maybe is NM just a scam? I subscribed on 13/08 and still haven’t got my first issue which was promised to arrive now in October. Order reference 28525767 Kelly Garbini

I only subscribed the digital edition which is great value, specially having in mind that it also grants access to the whole archive of NGM. Re. support I only have one complaint: every time I renew my subscription it takes 1 to 2 days until it is processed, meaning I loose access meanwhile. That's not an issue but I guess it would be so easy to include a warning on the subscription process and/or the confirmation e-mail I'm sent. And this mostly happens because I am supposed to receive a reminder e-mail a couple of months before expiration. Which I didn't get.