Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
306 reviews
nataliediamonds.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end.After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.
nataliediamonds.com (nataliediamonds.com) has 306 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
306 approved reviews, newest moderated first
My wife and I were very happy with her ring. It turned out beautiful and was much better quality than generic jewelry stores. We are glad that we paid a few hundred more dollars for a far nicer diamond.
By holly
I hope the 5 stars get you to read this!! in fact, it is a 1 star review!! If you are considering this company for an online diamond purchase. PLEASE listen to the reviews and avoid. The "5 star" reviews never seem to mention anyone having the rings appraised independently. I can only assume the entire business model is built around selling fake gems to those who wont bother having an independent appraisal completed simply and accept the authenticity of the diamonds with out inspection. I too was skeptical after reading several reviews but got sucked into their excellent marketing trap and how they promote the rinds online and the "perceived" value of the deal vs traditional store buying costs. I went ahead and rolled the dice... bad decision. Yep.... you guessed it, I had the ring independently inspected twice, both very reputable jewelers told me that is was not a natural diamond and some type of synthetic, but couldn't even confirm if moissanite. I subsequently reached out to customer service with some choice words and promise to pursue with BBB and to their credit, I was quickly emailed the return labels and a full refund was processed quickly minus a minimal oversees charge of some sort?? Given so little objection to the refund process and the fact that mine was issued before the ring could have possibly reached Israel, I must assume this happens alot more than the reviews suggest. So buyer, beware! if you think you will be the exception as I thought, please commit in advance to having your ring independently inspected. Hopefully they might just send you what you ordered and paid for.... if not- you were warned by several who proceeded you. AS for ND- stop this charade... and stop blaming on your suppliers. This will catch up to you. Run a legit business or know that you will get caught by those who matter eventually.
By Jeff
Awesome amazing the best period 😁😷🤗
By Jesse T.
She loves it said yes!
By IB
My ring is beautiful. Ring is appraised for more than I paid for. Couldn't be more happy
By MONICA O.
Excellent quality and value.
By Todd V.
Excellent service and very responsive . You welcomed my changing my initial purchase to a larger diamond and a different cut. Thoroughly pleased with Natalie Diamonds. I would recommend them to anyone and everyone without reservation!
By Jon W.
Great customer service- and good quality products- my fiancée loves the rings
By Leslie D.
