NAPA AUTO PARTSReviews of napaonline.com

Lose a customer over a 15,00 dollar part. Bought a relay for my Honda. The part fit and was working when I tried it. But it got HOT fast, and I did not feel safe using it. The other relays in the car felt normal. So, I took it back and the person said I had electrical problems, which I do not. He was very rude and did not want to work with me. He said no returns. If this is the way they feel and will not back their products. I will never use them again. The store is 092NTN Rutledge 4510 Asheville Hwy. Knoxville, Tn 865 524 4611

NAPA TRUCK DRIVER with tattooed right forearm / hand, on M4 heading towards Cardiff was witnessed driving dangerously without any consideration nor care of other motorists, sooner or later will cause a serious accident !!!.

I order a part on 06/05/2025, they waited until 06/15/25 to cancel my order. That is a shame, it was a present for Father’s Day.

I purchased a part online that was guaranteed to fit my car per the NAPA website. I had a local shop that I have used for the last 10 years to install the part. The part did not fit. I have spent over 4 weeks trying to get NAPA to refund the $200 in labor costs from the shop because of the part not fitting. I have answered every question and every email they have sent me timely. I has been over 4 weeks with many requests for updates and no response. I would not recommend buying parts from NAPA. The prices are higher, and they do not stand behind their product or services. I have since purchased another part from another auto parts store, and the part fits the car.

My husband went to buy brake cleaner today.Absolutly awful service.Nobody came to serve him after he put the item on the counter.This company should get some lessons for choosing the right staff and especially the lessons how to improve the costumer service.Shocking !!!!

Very rude with poor customer service. I called to ask if they could get a vehicle part for me, they didn’t take the time to look on their system just gave me a straight up reply with rude tone “probably not!” So if you need car parts I recommend Bennett’s car parts they are always helpful and find the parts I’m looking for every time.

Saw a part delivery driver weaving in and out of traffic, tail gating. speeding. not signaling to change lanes. A threat to everyone's safety on the road. Spotted at around 535pm at St Clair and Kingston Rd (Toronto) license plate DDAT 785

Absolute shambles – avoid this place like the plague. Had yet another terrible experience here. Called to get a price for a clutch kit, was told the total over the phone and agreed to order it. Turned up the next day to collect it, and suddenly there’s a mysterious £15 “delivery fee” no one mentioned before. Of course, my car was already with the mechanic, so I was basically forced to pay it or delay the repair. Total bait-and-switch. And this isn’t the first time either. Last year I came in for brake pads – was quoted a price £20 higher than Euro Car Parts for the exact same product. The moment I said “forget it,” the price magically dropped without a word. No explanation, no honesty – just hoping I wouldn’t notice. This place is dodgy through and through. Shady pricing tactics, no transparency, and a seriously bad attitude. I wouldn’t trust them with a wheel nut, let alone a proper part. Never going back, and I’ll be telling everyone I know to steer well clear.