As a new customer (78)
As a new customer (78), I obviously have some hearing issues. Last Friday I called customer service for some help with my volume control questions. First rep I got had a heavy dialect, and I could not understand her. I requested another rep, and had the same problem. I apologized, as being my fault, not theirs. I asked for another rep that I could hear/understand. They said someone will call me back. That never happened! Called again Tuesday after Memorial Day. Got another CSR rep with a strong dialect, but he spoke slow enough for me to better understand. This concerns and annoyed me as a new customer, trying to get help, while under a 45 day return policy! I continue to work trying to adapt to these aides.
By Steve L.
Response from Nano Hearing Aids· Jun 21, 2023
Thank you for your review, Steve and we’re sorry you had a bad experience. We’ll strive to do better.