Thursday, November 12, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
58 reviews
nanajacqueline.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in Los Angeles, Nana Jacqueline is a globally recognized luxury fashion brand known for its feminine silhouettes, romantic detailing, and statement occasionwear. Designed in-house, each collection blends modern sensuality with a soft, Parisian-inspired elegance — creating pieces that feel both timeless and distinctly of the moment.With a strong global presence and a devoted community, Nana Jacqueline has become a destination for women seeking elevated designs that move effortlessly from day to night. From delicate dresses to striking statement pieces, the brand is defined by its attention to detail, refined craftsmanship, and signature balance of softness and strength.Today, Nana Jacqueline continues to expand internationally, dressing women around the world who embrace confidence, individuality, and a sense of modern romance.
nanajacqueline.com (nanajacqueline.com) has 58 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
58 approved reviews, newest moderated first
This company communicated with me through the entire process. They were really amaizing.
By L W.
Response from nanajacqueline.com· Oct 23, 2026
Thank you so much for your kind words! ❤️ We're so happy to hear that you had a wonderful experience with our team. We truly appreciate your support and hope to see you shopping with Nana Jacqueline again soon!
Thank you so much for the update and for your wonderful customer service! I really appreciate your help and how quickly everything was resolved. This was my first purchase from Nana Jacqueline, and I’m so excited to discover your brand and finally wear your beautiful pieces!
By Kate K.
Response from nanajacqueline.com· Oct 20, 2026
Thank you so much for your kind words! 🤍 We're so happy to hear that you had such a wonderful experience with us, especially with this being your first Nana Jacqueline purchase! We truly appreciate your support and are so excited for you to wear your new pieces. We hope you absolutely love them and look forward to having you shop with us again soon!
Good style and good service.. recommend
By Helen H D.
Response from nanajacqueline.com· Sep 9, 2026
Thank you so much for your kind review! We’re so happy to hear that you love our styles and had a great experience with our service. We truly appreciate your recommendation and support! ❤️
Low quality item and inconsistent sizing. Ordered size S in two dresses one is almost too tight and the other much too big. I ordered one dress in white and it was very sheer and inappropriate for a family wedding event so went to return it. Turns out since the items are made in China the new tariff laws in the US mean I have to pay to export it back into the US even though that’s where I purchased it from. Returning the item would cost me $200 ($150 tariff and $50 return label). Brand had no sympathy and said they aren’t going to help me. Don’t buy if you’re located overseas. Now out of pocket $600 because this dress is totally unwearable Edit: 17/08 they have said below they would reach out to make this right but have not contacted me at all.
By R G.
Response from nanajacqueline.com· Aug 12, 2026
We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. Providing a positive experience for our customers is incredibly important to us. We’ll be reaching out to you directly to learn more and see how we can help and make this right for you. xx Nana Jacqueline
Their clothing is not very well made at all and I’m going to be starting a lawsuit as well. I already have an appointment with a law firm because of how poorly made there items were. I don’t believe that they got any five star reviews. I didn’t buy all these outfits for just myself and spent about 2,500. I will update with pics later this week so everyone can see how poorly made they were.
By Monica R.
Response from nanajacqueline.com· Jul 6, 2026
Thank you for sharing your feedback. We've been in contact with you directly via email and have worked with you on your request. If you have any additional questions, please feel free to reply to our email, and we'll be happy to assist you further.
The quality is average; sometimes it doesn’t match the price. However, customer service responds quickly. I had an issue once and it was handled properly.
By Nicholas
Response from nanajacqueline.com· Jun 23, 2026
Thank you for taking the time to share your feedback. We appreciate your honest comments and are glad to hear that our customer service team was able to respond quickly and resolve your issue. We strive to provide products that meet our customers' expectations, and we value feedback like yours as it helps us continue to improve both our quality and overall customer experience. Thank you again for your support, and we hope to have the opportunity to provide you with an even better experience in the future.
Yes it's expensive but you get what you pay for and these pieces are so super cute and chic.
By Anonymous
Response from nanajacqueline.com· Jun 8, 2026
We’re so happy to hear you love the pieces and feel that they’re cute and chic! We really appreciate your support and thoughtful feedback, and we’re so glad you’re part of the Nana Jacqueline community 🤍
The clothes are so thick and of very good quality, it really beat my expectations. The packaging was also a 10! The order arrived before the expected date and came in perfect condition.
By Marcia A.
Response from nanajacqueline.com· May 9, 2026
We’re thrilled to hear that the quality exceeded your expectations and that you loved the packaging as well! We truly appreciate your support and hope you enjoy your pieces for a long time to come! 💛
