People who work at NAMCO are always…
People who work at NAMCO are always helpful and friendly. However, they need more workers.
By Jack W.
Thursday, November 5, 2026 · Customer reviews of US businesses
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780 reviews
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Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
People who work at NAMCO are always helpful and friendly. However, they need more workers.
By Jack W.
Your customer service people out of the corporate office are horrendous. Rude, dismissive and lack customer service
By KELLIE
I purchased my pool at the Poughkeepsie location, the staff was extremely knowledgeable and helpful throughout the entire process, I would highly recommend this particular store to anybody shopping for a pool, there staff went completely above and beyond my expectations.
By JON A.
Bought a beautiful outdoor table and chairs at a very reasonable price. The quality was good. The service was great, they helped us load it into our truck. We will be enjoying it for years
By Sheila
Great customer service! Always have the products I want.
By PC
Best store ever the manager in the orange store is the best he goes out of his way for the customers
By John P.
Took a bunch of calls and tracking someone down in the store to get a refund from a cancelled order. Order was cancelled before shipment. Took at least a month and a lot of personal time to receive a refund. Brutal experience.
By Peter
Great thank you for everything
By TAVERAS