Great deal
20% off a robotic pool cleaner. Saved $120.
By THOMAS Z.
Response from Namco Pools· Jan 30, 2023
We're glad you were able to redeem your coupon on a great new cleaner! We hope you love it!
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
780 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
20% off a robotic pool cleaner. Saved $120.
By THOMAS Z.
Response from Namco Pools· Jan 30, 2023
We're glad you were able to redeem your coupon on a great new cleaner! We hope you love it!
Ryan was extremely helpful in choosing the right hot tub. He was that great combination of knowledgeable but not pushy. Everyone I dealt with at Southington Namco was pleasant and helpful.
By Jan G.
Response from Namco Pools· Jan 30, 2023
Thank you for leaving us a great review! We are so happy to hear that Ryan was helpful and we hope to see you again soon!
12/23/22: I will be reaching out to your corporate office about absolutely disgusting and uncalled for service we received from your Southington location. We did not pay $9000 to be treated like garbage by your store manager. We purchased all the recommended coverages only to be told to go outside and fix it ourselves. This isn't over.
By Merelice Camporiale P.
Chris, Karen and Ashley were phenomenal. I really appreciate the professionalism and promptness on my repair.
By Steve K.
Response from Namco Pools· Jan 30, 2023
Thank you Steve! We are very happy to hear that our team was able to help you with your repair. We look forward to seeing you again!
20% off for Cyber Monday. Easy to order exactly what I was looking for. Site is easy to navigate
By John L.
Response from Namco Pools· Dec 7, 2022
Thank you for leaving us a review John! We hope you enjoy your new product and have a happy holiday!
Was promised a tracking number. I never received one and when I emailed them, I received NO REPLY
By Kevin A.
Response from Namco Pools· Nov 7, 2022
We apologize for the miscommunication. Your order has shipped and we are sending you an email now with your tracking number.
I had a issue with a pool cover. Marc worked to get the issue resolved. It’s very hard to find great customer service. I will gladly do business with Namco Pools again.
By Ricky J.
Response from Namco Pools· Nov 7, 2022
Thank you for leaving us a review Ricky! We are happy to hear that Marc was able to help and provide great customer service! We look forward to seeing you again in the future.
Namco had the pool cover I wanted and sent it right away. I would do business with this merchant again.
By C L.
Response from Namco Pools· Nov 7, 2022
Thank you for the review! We look forward to seeing you again and please reach out if you need anything!