BANDAI NAMCO Entertainment AmericaReviews of namcobandaigames.com

This is the first time ive ever purchased an item from the Bandai Namco Store. At first i was a bit concern with the delay but after finally receiving it in hand i can safely say that it was worth the wait! Their House of Ashes Pazuzu Edition is nothing short of a fantastic collectors set. What really impresses me is that even tho most of the items are admittedly simple their presentation gives a very luxury feel to the set. This is easily a must have for any fan of The Dark Pictures Anthology or a great addition to any Horror fan's collection.

had to rebuy the dlc i purchased years ago fk u namco wimps

Extremely lacking and bad support. They have even invested heavily into making it almost impossible to contact them. This disregard for the customers is an arrogant and disrespectful approach that makes me hope that they either rethink their ways or simply fall apart. Since when is it bad to communicate with the ones who make sure your company has a business? I would laugh if it wasn’t so horrible.

Just awful. I bought a game for full price and it is broken. I’ve submitted several tickets on their help page and all they do is ignore me. I’m only one person so I mean nothing to this company. I can only hope that whoever is reading this doesn’t have the same experience. Think twice before giving them your money!!!

I had pre-order scarlet nexus and went through some of the most tedious and obnoxious issues that you haven't seen from any online storefront in almost 2 decades. As soon as Scarlet Nexus was meant to unlock the website goes down, I contact support and they tell me "We're working on it" Site goes up finally and there is no reveal code so I can't obtain my purchase. I contact support and they take several days to respond. The site goes down off and on in the meantime with no reveal code. Support rushes my ticket "we've refunded your order" I didn't want a refund I wanted my preorder and now my account is negative balance on rewards and they want $50 to go back to a neutral balance. They then send me a message many weeks later with a quick replay "oh you canceled your order we're closing your ticket, leave us feedback on how we did" I click the feedback link and it says "sorry too late" !!!Avoid Bandai Namco's North America site, it's very archaic and barely functions. Support rushes tickets before you can do anything and ends it just as fast. If you take a look at their EU site it's the only thing they actually care about. Avoid Bandai Namco's NA storefront it's shocking it's even still running.!!!

An absolute joke of a company. They don’t care about their servers or player base whatsoever. So much time & money wasted on their bs. How about you treat optc global players like humans instead of cash cows? I swear to god this company is so f’ing wretched. I hope everyone at Bandai loses their job & the company goes bankrupt.

Absolutely amazing support! They helped me unbanning both my Dark Souls Remastered account and my Dark Souls 3 account. Incredibly fast employees as well!

Even though I enjoy Dragon Ball Xenoverse 2 and Dragon Ball FighterZ, they would have been a lot better and a lot more popular in the hands of another video game company.