Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
276 reviews
NaktoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!Fat Tire Mountain EbikeCity Commuter EbikeCargo EbikeFolding EbikeStep-thru Ebike
Nakto (nakto.com) has 276 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 19 reviews with 3 stars · Clear filters
Front tire spokes are damaged and ripped from the rim
By David B.
Response from Nakto· Aug 23, 2024
Dear, David We apologize for the inconvenience. We have already contacted you via email, so please check your inbox for further assistance. Thank you for your patience. Best regards, NAKTO team.
I am grateful to have received my order for a new battery for my bike. I am not sure why it took so long for my order to be fulfilled finally (I had to contact someone regarding this) and I am not sure what an actual "pre-sale" requires for fulfillment to occur promptly but I am so happy that I can ride my bike again.
By Brenda W.
I purchased a Pony ebike. When it arrived the brackets that hold the front brakes were slightly bent making it impossible for the brakes to work. I emailed the support group and they promptly sent a new fork. It didn't include instructions on how to change the fork or any of the seals, so I had to remove the old parts and re-use. This was a bit more than I had expected. The bike is together now and seems to be working as expected.
By Kevin I.
The reason that I needed a new crank and crankset was that the original crank bolt was Stripped which caused the crank on the lhs to wobble loose and round out so it was unusable. I hoped that the new assembly would come with bolts but, nah
By William G.
took too long to get what i ordered and horrific shipping charges
By Michael P.
Response from Nakto· Jun 14, 2024
Dear, Michael Thank you for your feedback. Your order for a speed sensor on May 23rd arrived on May 28th. The 5-day shipping was due to the distance between our California warehouse and your address in Massachusetts. We charge shipping for orders under $99 to cover costs since we sell parts at cost price. We appreciate your patience and are working to improve our logistics. Thank you for understanding. Best regards, NAKTO team.
We purchased the bike for about 600.00 a few years ago now we had to 249.00 for a battery. I think that’s ridiculous. I need another one for my wife’s bike but I can almost by a new bike.
By Raymond Z.
Response from Nakto· May 24, 2024
Dear, Raymond Zemar We understand your concern regarding the cost of the battery replacement for your bike. The battery is indeed one of the most crucial components of an ebike, alongside the motor and controller. Due to their importance and advanced technology, these components can indeed be more costly to replace. Best regards, NAKTO team.
The charger is fine. My issue was the payment. There was an extra $69 pending charge for weeks. I reached out and didn’t get help. My bank finally resolved the issue.
By Penny J R.
My daughter's bike that I bought her for Christmas is super cute. It just lacks any power. She can't keep up with the rest of us, and that's disappointing.
By Brianna W.
Response from Nakto· May 6, 2024
Dear, Brianna We value your input regarding the power of the NAKTO Camel ebike. While its 350W motor ensures comfortable rides, we acknowledge your desire for greater speed. We're eager to assist further. Could you specify when your daughter struggles to keep up? Uphill climbs, group rides, or another situation? Any details you provide will help us find a tailored solution for you. Best regards, NAKTO team.
