Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
16 reviews
Na HokuSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nā Hōkū, Hawaiian for "Stars", were once used by voyaging Polynesians as guides on their journeys throughout the Pacific. Today, Na Hoku is your guide to the essence of Hawaiian and Island Lifestyle, captured in our thoughtfully designed and meticulously crafted collection of beautiful fine jewelry that embodies the true spirit of Aloha.Each piece reflects the timeless beauty, vibrant energy and cultural pride of Hawai‘i, making it more than jewelry — it is a personal connection to the islands.
Na Hoku (nahoku.com) has 16 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
16 approved reviews, newest moderated first
Always great product and friendly helpful and knowledgeable service
By Richard L.
Response from Na Hoku· Aug 17, 2026
Mahalo for your thoughtful review! We are pleased to know you had a great experience shopping with us. We look forward to serving you again. Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924
My wife, daughter and daughter in law all love this store and have bought numerous pieces over the years. We now consider them heirlooms in the family. The designs are beautiful and they get compliments every time they wear them. Thank you.
By Herbert
Response from Na Hoku· Aug 14, 2026
Mahalo nui for your kind words. We are proud to know how much your family cherishes our jewelry. We hope they are loved for many more years to come! Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924
We bought from them several times over the years. Great product line, attractive pricing and excellent service.
By Chris R.
Response from Na Hoku· Aug 13, 2026
Thank you for your review. We are delighted to know our pieces have found a special home. We cannot wait to have you back with us again soon! Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924
I love everything about this store. I have been coming back on each visit to Maui. This time it was for the necklace; last time it was for the bracelet. Amazing staff. and I can't wait to see them again in 2027!
By JS
Response from Na Hoku· Aug 13, 2026
We are honored to be such a memorable part of your trips to Maui. We look forward to welcoming you back! Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924
My wife and I go to Na Hoku several times a year. It has a very wide selection of jewelry and watches, all reasonably priced. Some items are even priced surprisingly moderately given their quality and designs. We feel very comfortable and trust their quality. When visiting friends look for gifts and/or keepsakes, we always suggest that they go to Na Hoku. I personally also like the fact that it is a locally owned jewelry store. Their many shops are a testament to the stores, products, management, and staff. Gregg Y.
By GREGG Y.
Response from Na Hoku· Aug 13, 2026
Mahalo nui for your kind words! We are thrilled to hear that both you and your wife are enjoying our unique locally crafted jewelry pieces, it means the world to us! Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924
I have been relying on Na Hoku for all my jewelry needs for decades! You don’t typically receive the care, attention to detail, and values that a family business like this represents. I will be purchasing from Na Hoku forever.
By Ella
Response from Na Hoku· Aug 13, 2026
Mahalo for your longtime support. We are truly grateful for guests like you and are proud to share the aloha spirit every day at Na Hoku. We hope to see you again soon! Aloha, Na Hoku – Hawaii’s Finest Jewelers Since 1924
They RUINED my engagement plans w no accountability. We bought two engagewmnt rings . The groom ring we received same day. The bride one to be delivered in 16 -18 weeks. one week away fron 18th week they left a not detailed vm when i called they said theu would need much more weeks. my family came from overseas and they refused to refund the groom ring. Also at beginning they did SWITCH AND BAIT. After my fiance presented me the sample ring and i likes it they hijacket the price in $370. We decided to buy it but they RUINED our engagement plans.
By Karol M.
Response from Na Hoku· Jul 6, 2026
Aloha, and thank you for taking the time to share your feedback. We are sincerely sorry to hear how disappointed you are, especially knowing this purchase was connected to such a meaningful occasion. We understand the concerns you have shared regarding the timeline, pricing, and your overall experience. We understand that the store manager is in contact with you, and that our Customer Service management team is actively reviewing the matter. We truly appreciate your patience while we complete this review. Creating jewelry to celebrate life's special moments is something we take to heart, and we remain committed to working directly with you. We will continue to be in touch as soon as we have completed our review. Aloha, Na Hoku - Hawaii's Finest Jewelers Since 1924
I purchased expensive earrings from this company and was assured that the earrings had a lifetime warranty against defects in craftsmanship. I had the earrings for 6 months and noticed that there was a seam separation issue and diligently sent the earrings to Honolulu from Oregon for $25 of which is not reimbursed. The company received the earrings and two months later I received an email stating that I had to pay another $100 + $17.50 (shipping) for repair of the poorly designed earrings. Some lessons learned here are: This company doesn’t stand by their jewelry and their lifetime warranty is a scam. The craftsmanship of their jewelry is not quality for the price. I found that this company is not BBB accredited. Essentially, I got scammed and there’s not much else I can do except make sure others don’t have to experience buyers remorse. Next time I’m in Hawaii I’ll buy my expensive jewelry from an accredited business that really does stand by the integrity and craftsmanship of their products.
By Robyn B.
