New American FundingReviews of nafinc.com

Called to get rates, gave them all of my info but no rate. Was told they can't give me a rate until pulling my credit. Credit pulled, then another excuse said I have to fill out an application to get rates. Filled out application. Guess what? Another problem, saying I have to supplied W2, pay stubs...etc. Basically wanting a complete application packet. I'm not applying. Lied to me from day 1. After 2 weeks I still haven't gotten a single rate and fees completely. Kevin Y says can't give me a rate until my rate is locked. WHAT?? How do I lock the rate if I don't even know the rates and closing costs? Let me lock the rates so I can know the rate?? Ridiculous. Bait and switch tactic. Do not trust companies doing that.

Refinance: Started out great, offered a competitive rate and terms. Initial representative was attentive and helpful. Then it went to the supervisor who wanted to add a bunch of conditions to the deal after-the-fact even though the appraisal was worth double what I currently owe. Two months and $600 of my life I’ll never get back. Two stars because the employee was honest and helpful. Once it comes to the finalizing the deal, they move the goal post. Dude even seemed to get mad at me for refusing to agree to changed terms like I was the one doing it. Waste time of time and money. Rocket mortgage is much better.

I was charged twice for my monthly mortgage, two payments were deducted on my bank account. When I requested for a refund I was told I need to pay $15 so I can receive it in 2-3 days for wire transfer, otherwise if I will not pay I will need to wait for 7-10 days for the check to be mailed. So because I need the money I agreed for $15 but then it's been a week still has not received the refund. Followed up several times now they are telling me they refunded it to an account not the same name where they deducted it so my bank refused it. They have my bank information where they usually charges me now they refunded it to a different account name without confirming it first with me. So frustrating and disappointed,

Efficiency!

I chose New American Funding for my home refinance because their interest rates are very competitive. They beat out a well known lender. But what was really a pleasant surprise was the level of customer service. Top notch in my book. My loan officer answered all my questions and kept me informed throughout the entire process.

Fast and as pain free as one can expect for a refinancing experience. It can be frustrating with all the paperwork and uncertainty with all companies that cloud the process - but our loan officer at New American Funding did a great job, was very up front with all the details, and kept everything on track for quick processing.

Having purchased 11 homes over the past 38 years, my most recent experience with New American Finding was extraordinary. The process was simple, clear, clean and highly professional with a strong approach to personal service. I feel appreciated, respected and valued as a client and human and in todays world, you can't ask for much more than that. #bestinthebiz

I found this and some other companies through an online service with a good rating. I was rejected because of debt/income ratio by one company after nearly coming to a deal to refinance. I was going to give up, but New American Funding contacted me and after going through everything found that I was a good risk despite what the other company thought. Sean Alexander was knowledgeable, realistic and guided me through the whole process with clear information. He did not promise what he could not, but was hopeful and honest. I was able to refinance and save a lot. I am happy with the experience.