Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
213 reviews
NadexSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
North American Derivatives Exchange™ (Nadex), is the first and largest US-regulated exchange that offers a limited risk, short-term, low-cost way to trade Binary Options, Knock-outs, and Call Spreads. Access many markets including Forex, stock indices, commodities like oil, gold, and more. Your funds are secure in top U.S. banks, not offshore. Nadex is regulated and transparent and gives individual traders like you a level playing field.
Nadex (nadex.com) has 213 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
213 approved reviews, newest moderated first
Although Nadex platform is fairly new to me, I found it to be pretty straightforward. Understanding the settings and screen layout will be on me to improve upon.
By customer
Response from Nadex· Jul 13, 2022
Thank you for leaving a review! We're glad you're enjoying Nadex! Your trading experience is very important to us and we really appreciate the feedback. The Nadex team
Trading is good here but kind of confusing
By Kj
Response from Nadex· Jul 13, 2022
Hi KJ, We're sorry to hear that! We have plenty of beginner and tutorial videos on our YouTube channel (https://www.youtube.com/user/nadex) that should get you in the right direction. You can also reach out to us at any time with any questions at [email protected]. Your trading experience is very important to us and we really appreciate the feedback. The Nadex team
Customer service is no good may be the worst I have ever seen should not take hours to get a response shows a lack of respect . Let me add to this post NADEX Is playing games at all levels they also have slippage on their charts and this is securities fraud hey Trust Pilot let people respond to comments left by NADEX it’s all smoke and mirrors at this point ….,
By Craig M.
Response from Nadex· Jun 30, 2022
Hi Craig, We apologize for the less than ideal service you've received. We can assure you that this is a rare occurrence and that we typically answer emails within 2 hours. For immediate assistance, you can always give us a call at 312-884-0100 during normal trading hours. The Nadex Team
Nadex is the best platform that you can trust
By customer
Response from Nadex· Jun 24, 2022
Thank you for leaving a review! We're glad you're enjoying Nadex! Your trading experience is very important to us and we really appreciate the feedback. The Nadex team
After depositing money it is not possible to use the platform for even demo is not available, this is how helpful and customer friendly you are !!!
By customer
Response from Nadex· Jun 24, 2022
Hi there, ACH deposits take 3-5 business days to clear the banking system, after which you will be able to use the funds you deposited to trade. We recommend using a debit card to deposit as those funds are available immediately. For more information on funding methods visit https://www.nadex.com/funding. If you have any questions regarding your deposits, don't hesitate to contact us, we'd be happy to assist. The Nadex Team
I was confused. I couldn't tell if I made or lost money. The customer service person from Nadex who called (I lost his name) explained that I could find that information in Account / Reporting History / History. Et Voila! Now all my trade data can be downloaded into a well organized spreadsheet! THANKS! And with that, I have a trading platform that I'm happy to use and recommend to friends. Mike
By customer
Response from Nadex· Jun 22, 2022
Thank you for leaving a review! We're glad that we were able to help you better understand the platform and where to find your trading history. Don't hesitate to reach out anytime! Your trading experience is very important to us and we really appreciate the feedback. The Nadex team
Good platform and good support. The only issue I have is the price and spreads on the live account compared to the demo. It’s a lot easier to make money on demo compared to live. Overall, I’d recommend them though
By customer
Response from Nadex· Jun 22, 2022
Thank you for leaving a review! We're glad you're enjoying Nadex! Our demo environment will certainly be different than the live environment for a few reasons. We have a lot of people in demo placing unrealistic trades that they wouldn't normally place in a real account. Also, we have more market makers in live than we do in demo, meaning the live environment has more competitive pricing and tighter spreads. If you have any questions or concerns, don't hesitate to reach out at [email protected]. Your trading experience is very important to us and we really appreciate the feedback. The Nadex team
Chris is professional and help me answering my questions. Thanks.
By Steve
Response from Nadex· Jun 17, 2022
Hi Steve, Thank you for leaving a review! We're glad you're enjoying Nadex and that Kris was able to answer your questions. Your trading experience is very important to us and we really appreciate the feedback. The Nadex team
