Woof Pet IncReviews of mywoof.com

I will be reviewing on their pupsicle product and their customer service. I always recommend my friends for their dogs to get them pupsicles. Personally for me, I love giving them to my 2 dogs as it is a nice treat for them to enjoy and lick. I love that they do have health benefits also. The colors are cute too and they are sturdy. My only complaint for them is they eventually become harder to open but my tip is to use a paper towel to grip on to it and it helps untwist it easier. The customer has been very helpful when I needed them twice because I accidentally checked out online and clicking on the subscription option by accident. They were swift on responding to me and fixing it. They were also very understanding and kind. Overall, great customer service and love the pupsicle concept and I haven’t tried their other products so I can’t say much about their other products.

My dog loves chewing on this toy and she gets super excited when she see us loading the inside with the treat. Our goldendoodle teeth have been cleaner and she has better breath ever since. She spend her good time chewing and biting on it until she is finally happy and she finished the whole treat. We would continue buying this product.

I made a decently large purchase from MYWOOF.com for my sister's dog (Kuvasz) on a variety of products they offer. I read other reviews before posting THIS one. But I did not read any reviews prior to purchasing. First off, her dog is not a biter or chewer. He's a very gentle dog overall with toys. He will take things out of your hand super gentle. I only let him try the pupsicle and bite 'n chew for 2.5 days--probably not long enough for a proper evaluation. I didn't give the dog long enough time to understand how these work and this is because I was visiting her dog from out of state. I opened the mouth of her dog and saw only baby teeth even though her dog is 4yrs old. Maybe this is why he usually goes for soft toys. The POSITIVES: Products are made of quality materials. They won't fall apart easily. I was impressed with the commercials, the idea of the products, the helpful hints on how to use the products and items arrived quickly. The Negatives: per some of the reviews--the pupsicle was difficult to open. BUT I did manage (as a female 61yo) to get it opened. The XL pupsicle does not properly fit the XL balls that go inside (they are loose and fall back into the product). This technically isn't a problem, but the poor dog looked like Gene Simmons trying to get to the ball with his tongue (for licking). I only thought the balls had to fill the XL pupsicle as the photo on the product shows it as such. So i purchased a L pupsicle and inserted the XL ball. The L pupsicle was too small for an XL ball. That is NOT the fault of the company--only "my" fault for thinking I could interchange. My sister's dog gave up licking after 10 minutes getting all the outside powder off the ball. Granted, I only left it in his possession about 20 min. total on and off over the 2 days. Hardly enough time for him to visit it again. I had to get back home and wasn't sure if my sister would be able to have time to evaluate the toy more as she works too much to be home to supervise. Customer service by phone is not possible when ordering--only thru email or chat w/AI. So an immediate answer is not possible, but if you can wait a day for them to reply or AI hasn't given you the help you need, they DO reply and you can get help thru email. I did not do any subscriptions so I can't comment on their service for that or for canceling a subscription. I WILL give a THUMBS UP to their return service. ALSO, these products (I purchased) I think that I bought would work best with my friend's DOBERMAN or other dogs that like to BITE. I will show him their web site. I personally am a cat person, but if I EVER get a dog, I WILL be visiting this company again. I gave them 5 stars for the quality of products, the return service, the product ideas, the awesome website, the wonderful RECIPES for the dog treats they offer. It's not their fault that my sister's dog wasn't interested immediately. I just picked the wrong toys for her Kuvasz. This doesn't mean other types of dogs won't like these items OR that other Kuvasz wouldn't love these. They have other ideas to try too. I may be back for some other products. THIS is why I gave them 5 stars. I still really love these products.

My dog loves your products. The calming Pupsicles make a difference for her. Thank you.

Woof Pet agreed to replace one of their toys that had become defective even though I no longer had the packaging or purchase receipt. Once they saw the photo of the product and understood the problem, they offered to send a replacement. Great service!

I've had such great and positive experiences with the woof company. My doodle pup is very active and has a lot of energy. We love the pupcicle. It is a high reward treat for her. We use it 1-3x per day and are monthly subscribers. The treat mix that we can make our own pops are a great option to make cheaper treats, since we go thru so many. But also having the premade pops on hand. We are so grateful for the lifetime warranty, and have had a couple replacements when our pup eventually chewed up the pupcicle. The support team has been excellent, prompt, kind, and helpful. We are loyal to the pupcicle!!

We ordered pupsicles for our Golden Doodle and Cockapoo (large and small). The Doodle chewed her first one to the extent we couldn't open it, so we ordered another and have had no problems with it. The small one got to the point that even with oil on the threads we could not get it open. I called Woof and they suggested a couple of other things to try, with no luck. So they replaced it for free, saying they had updated the design making it easier to open long-term. I was very happy with the service I received, and our dogs LOVE their pupsicles every night! They get frozen pumpkin/peanut butter treats that I make and freeze in the molds from Woof and it's their special treat. I'm hoping the replacement pupsicle keeps working long-term - but I do appreciate the year warranty. It helps to take them away from the doggos once they're done so they're not tempted to chew on them.

I would like to cancel my subscription money was taken out my account