mywisely.comReviews of mywisely.com

I called in to customer service to request support with a transfer of funds from the debit card to my checking account. There was a payroll error and my job provided my check via the debit card. When I called in, I verified my name and DOB. I was told my name was different. After explaining I have the card and just need to transfer funds, I was asked to share two forms of ID. I uploaded my driver's license and passport. When I finished, the representative stated my account was locked for 48 hours to verify my identity. I asked to speak with a manager, but the representative refused to transfer me because I didn't ask for a "supervisor" instead of manager. When I spoke with the supervisor, she stated she could see my documents, but wanted me to upload my social security card. She stated I would have to wait 48 hours for a decision. I stated I have the card and could access my funds before calling them. Now I have to wait for a decision to access my money. The customer service for mywisely is inadequate and rude. They don't listen well and repeat a script instead of having a conversation. Lastly, I had to jump through hoops for basic customer service. I should have access to my funds.

This company is a scam when it comes to disputes. My dispute was denied before I could send the information I gathered with Uber. Someone had my card connected to their account. I didn’t have a clue on who it was. The paper work I had to fill out and send them back came the day before my dispute denial later. How can you do a full investigation without me sending the information for the investigation? Company is a scam.

Not secure whatsoever. Someone transferred $7,000 out of my main account, $300 out of my savings and $400 on my secondary card my son uses and now it has been stolen online again and was denied a refund when its obviously being taken. If you get paid with this card get your money out immediately. I changed cards 3 separate times and still got hacked. Worst customer service I've ever experienced.

I got dbl charge for gas and at first I told wisely and it appeared back on my card. Then I woke up and it was gone. Told me to figure it out with the gas station. This wasn't the first time either. They literally stole my money instead of protecting it.

Discussing Terrible The Worst Customer Service Ever Disappointing Let Down The second representative was Very Unpleasant and Unprofessional one representative saying this and the other representative saying something different NOT TRUSTED FRAUD is a Big Deal and Wisely may want to understand that….

i ordered 3 orders from Yzy.com. i tried to contact the company several times about my first order. it hasn’t been shipped out or anything. no response. so i tried to dispute the charge with mywisely and they refused it. they never sent me anything, i didn’t get a call or anything. just outright refused to refund my $105.92. So i don’t get my shoes and i can’t get my money back. this company is turning into shit.

Not worth the trouble. They have switched banks 3 times in 5 years. Every time they switch YOU have to update all your direct deposit information. I applied for Social Security and by the time I was approved they had switched banks again. It was a nightmare recovering my funds. Run the other way.

I have had the Wisely card for almost ten months. I used the card to make a payment to my credit card during month 6. The payment was specified as a "check" that gets "mailed", no charge. I believe you can pay bills electronically for a surcharge. The payment took two weeks. Mental note, do not use the service again. During month 10, I needed to pay my credit card again which I did on 1/17, the money was taken out of my account 1/18. I agreed to this because the claim was my bill would be paid in 5-7 days, by 1/26. I wasn't feeling well, I was distracted by personal issues, yada, my bill was due 2/1, so this seemed to be my best option. 1/27 came, my bill was not paid so I called wisely, agent said a manager would call back within 4 hours; they did not. The next day I called back and they said they called but I did not answer. I spoke with a manager who blamed me for making a payment on a (weekend 1/17-1/18) when they weren't open and that 2 weekends (1/17-1/18, 1/24-1/25) caused the delay in payment...basically that the check is in the mail, that the payment should arrive by the coming weekend (1/31-2/1.) Ignoring 2 facts (1) the payment came out of my account on a Sunday and (2) the USPS delivers on Saturdays (some Sundays, so it seems.) I ended up making myself broke to pay my credit card by 2/1 (my c.c. gave me a tip, use the c.c. website to PULL a payment immediately rather than a bank to PUSH the payment) and the payment from 1/17 still has not gone through. So yeah, it's two weeks like before, but the issue also became that do not say the payment will be made in 5-7 days to entice you to do so, then actually it takes at least two weeks (like it's 1975) and the check is unknown where. So if you must use a wisely card, Pull from your account, do not initiate payment through Wisely account. And note that customer service is unhelpful. Would not recommend this service; I have opened a different account now that I had more time at my job to realize I have better banking options. Edit/update: the wisely payment posted to my account. On Sunday. A weekend. Two weeks after I entered it. The unofficial but correct payment time, not 5-7 days as written when you are going to make a payment and then on the confirmation page after you enter it.