My WaggleReviews of mywaggle.com

Clicked the email link to purchase subscription and apparently it was the wrong one. Cancelled and purchased the correct one. Now after being billed TWICE it says I have no active subscription. Called customer support and of course support is not in the USA and you can barely understand them. Will Never recommend this to ANYONE!

The idea is great. The tech is absolutely horrible! The RV monitor continuously lost connection. Alerts about it losing connection would come in at all hours of the night. Waking me up. The camera? It barely ever connected when we were out and away from the RV. When it did, the resolution was terrible and it was jumpy in response to moving it to pan around the RV. All in all, the $50 I paid to have the horrible 4G connection for BOTH devices was a waste of money. Before you try to say that maybe I was in a bad cell service area, or that my RV walls are too thick, all of our phones were absolutely perfect. The campground we stayed at was less than a quarter mile away from a cell tower. My kids watches have a 4G cell connection and they were perfect throughout the week. Inside AND outside the RV. I have Starlink in my RV. If those devices were capable of a WiFi connection, maybe then they would have had a chance. I do not recommend this product if your concern is the safety of your pets while you are away from your RV.

I would give it zero stars if I could. Probably the worst experience I’ve ever had with a cellular network camera system. I bought the pet monitor in the RV 4G mini. The pet monitor worked, but there is a huge lag in the time that you read the temperature and the time it comes into the app. The camera would not work at all so I contacted customer service and they told me they had to reconfigure the network and it would take 24 to 48 hours. Two days later, they called and said that it was ready to go, so I tried it and did what they told me to do to reset it and then it would not work.. then they said I’d pick the wrong bundle to pay for and I had to cancel that bundle and buy this other one with the RV 4G mini, which was twice as expensive by the way. So I paid $160 for the camera and the pet monitor and then $190 for the service and then I had to cancel $190 service to go pay $398 for the service. So I decided to bite the bullet and go ahead and do that and when I did, it would not let me proceed with the transaction. Force call a customer service and they told me that the website was having problems and that would be fixed between 24 and 48 hours. There’s no way I’m dealing with this any longer so it’s going back in the box and getting shipped back today. I needed this system for our RV as we were planning on a camping trip within a few days, but of course it didn’t work so I would’ve bought something else in the beginning if I had known this was gonna be such a nightmare.

Be truthful in ther advertising they advertising 199 a yr then charge for each item no where in there advertising dose it say for each item it over priced I would not refer any one to this company and it dosent work the way it advertising

Nobody answers the customer support line or calls back when you leave a voicemail. The plan pricing is confusing and doesn't tell you the difference between the plans. I'm really wishing I could return this product at this point as I haven't even been able to set it up yet. Update July 13 - still can't use my waggle. Did all of their troubleshooting steps. Still nobody answers the support line when I call. Wishing I could get all my money back. I purchased a $250 plan plus the cost of the device and I can't use any of it. What a complete waste of money. This thing is going in the garbage along with my $350+ Update July 22: They refuse to send me a refund for the device or a replacement.

I bought this device for peace of mind, but it has caused nothing but stress. The monitor sits in the exact same spot inside my home every single day. Despite this, like clockwork every two weeks, the cellular connection completely drops out. The only way to fix it is to physically press the manual reset button on the back. Think about how fundamentally flawed this is: if you are away from home, you cannot press a physical button. If it drops its connection while you are out, your pets are left completely unprotected with zero alerts. Waggle charges an incredibly expensive cellular subscription fee, but the service is garbage. For comparison, everything connected to my AT&T Fiber Wi-Fi runs flawlessly. Waggle's network is the sole failure. Deceptive Pricing & Cheap Hardware Waggle’s pricing strategy feels like a total bait-and-switch. I paid top dollar for this product, only to watch them slash the price significantly just a few weeks later. Between the overpriced initial purchase, the expensive subscription fees, and the immediate price drop, I feel completely hoodwinked. To top it off, the power cord for my WaggleCam Pro already failed and needs to be replaced. Bottom Line: Do not trust your pets' lives or your hard-earned money to Waggle. Buy a brand that actually prioritizes hardware reliability and fair pricing.

This is an absolute terrible service. Its constantly not working, which defeats the purpose of having it.

I purchased the Waggle pet monitor directly from Waggle and used it for about a year before it completely failed. What concerns me most is that the device stopped working and I received absolutely no notification that it had gone offline. It appears it had not been functioning for several days before I discovered it myself. This happened while I was traveling in my RV with my dogs and relying on this device to alert me if the temperature became unsafe or if the AC failed. That’s the entire reason I bought a pet monitor in the first place. When I discovered the issue, the unit would not even power on. I completed all troubleshooting available through Waggle’s FAQ section and AI chatbot. The troubleshooting process was extremely limited and did not resolve the issue. The device remained plugged in using the original Waggle cable and charger, and I also tested multiple known-good outlets, charging cables, and charging blocks. Nothing brought it back. I have still not been able to speak to a human in customer support. Since I travel and work from the road, their support availability has made it difficult to get actual assistance when problems happen. A pet monitoring system should notify owners if it goes offline. In my experience, this product created a false sense of security instead of providing peace of mind. I cannot recommend it.