Screw the Consumer Era
I had an electrical fire in the breaker box at my rental property back in June. I sent the pictures, the invoice and proof of payment. Tend responded more pictures were needed as well as the reason for the fire. The technician updated the invoice but he only had the same before and after pictures showing the breaker box. As of this review, the claim is still not resolved. I sent emails several times telling Tend how disappointed I was with their apparent attempts to not reimburse me for the repair. The most recent email from Tend requested the same information that was already submitted. I do not recommend Tend and I will not be renewing my subscription!! Customer service is actually a zero but one star is required ( they don't deserve the one star). They purposely and intentionally deny claims, there's no way to speak with anyone and I hate I've wasted so many years with this company. To be fair, I had two claims previously that were handled with ease. I'm confused with this one bc all the steps are the same as previous claims, difference is economic struggle. Those claims were before the screw the consumer era. The consumer pays faithfully, they (Tend) stray intentionally!!
By Kay P.