Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
125 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Poupette is proud to be the original online authentication service, established in 1999. For over 25 years, we've helped buyers, sellers, collectors, and businesses protect themselves from counterfeit goods. We specialize in authenticating designer handbags, trademarked products, perfume, makeup, and nearly any branded item typically sold in high-end department stores. We offer valuations, Certificates of Authenticity, and consignment support, as well as written statements and expert representation for fraud and dispute claims. Whether you're dealing with eBay, PayPal, credit card companies, insurance providers, social media sellers, retailers, or even law enforcement and courts, our documentation is recognized and respected. We are also trusted by U.S.-based attorneys, banks, and have even been acknowledged by TV's Judge Judy as an independent expert in authentication services.
My Poupette Authentication Services (mypoupette.com) has 125 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 121 reviews with 5 stars · Clear filters
They were able to authenticate (or in my case prove that it wasn’t authentic) a fragrance for me and I got a refund! Thank you so much
By sah
Response from My Poupette Authentication Services· Feb 26, 2025
We truly thank you for taking time to leave us a positive review. It was our pleasure to have been of service to you and we are grateful for your trust in our service. Best wishes to you! ~Team My Poupette
Carlie always provides an extremely thorough authentication and amazing customer service. I just had a Chanel Caviar Boy Bag authenticated, and Carlie went above and beyond to help me. Very fair pricing and excellent service- My Poupette is the only authentication service I rely on! Thank you!
By Sarah P.
Response from My Poupette Authentication Services· Feb 12, 2025
We sincerely thank you for taking time to leave a wonderful review! It is always our goal to provide the most positive experience possible. Thanks for being a great client! ~Team My Poupette
I read reviews for several authenticators and chose “My Poupette” because they had good reviews. Although I wasn’t certain the David Yurman pendant could be reviewed with only close up pictures. She noticed many things in the pictures I did not notice so I am comfortable with her findings.
By Doug B.
Response from My Poupette Authentication Services· Jan 23, 2025
We wish to express our appreciation for your taking time to write a wonderful review. It is always our goal to deliver the best service possible. Please keep us in mind if you should need authentication assistance in the future. ~Team My Poupette
Amazing communication and customer service!
By Lara D.
Response from My Poupette Authentication Services· Jan 14, 2025
Thank you for taking time to leave us a positive review. It was our pleasure to have been of service. We welcome you back any time! ~Team My Poupette
Authenticator was very communicative. Authentication was accepted.
By Jasmin
Response from My Poupette Authentication Services· Dec 27, 2024
We sincerely thank you for taking time to leave us a positive review! We're so happy that you got your refund or credit! Please let us know if you need any future assistance. ~Team My Poupette
Super helpful and responds quickly. Finished my document over the weekend and was a real life saver!
By Gavin R.
Response from My Poupette Authentication Services· Dec 2, 2024
We sincerely appreciate your taking time out to leave us a wonderful review! It was our pleasure to have been of service. Thank you for your trust in My Poupette. ~Team My Poupette
Let me just say this company is amazing. Saved me from taking a big hit financially. Ordered a silver mountain water that was fake and needed a service to authenticate it quickly. I was recommended them and it was the perfect choice. Please this business if ever in need of authenticating anything. Truly, I thank them. God Bless❤️
By Aidan W.
Response from My Poupette Authentication Services· Oct 21, 2024
We sincerely thank you for taking time to leave positive feedback for us, and we are always happy to be of assistance! We'll be here if you need any future help. ~Team My Poupette
Top notch! Absolutely recommend their services! I have an Etsy shop & had a few handbags that needed authentication. Kim was wonderful - very responsive, professional & helpful. The experience with the 1st item went so well, I sent more handbags & a set of silverware to her. She could not authenticate one bag and shared exactly why. She has an eagle eye! Nothing gets by her. I agreed with her opinion. Thank goodness she helped me avoid any resale trouble! She was so detailed & thorough, demonstrating her experience, skill and trustworthiness. She has earned a repeat customer! Happy to have found My Poupette. They are legit, honest & not some fly-by-night random internet scam.
By Charlotte
Response from My Poupette Authentication Services· Oct 19, 2024
Thank you for trusting My Poupette with your authentication needs! We sincerely appreciate your taking time to leave us a detailed positive review and look forward to serving you again! ~Team My Poupette
