MyPorterReviews of myporter.com

605 Selig Drive SW, Atlanta, Georgia

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The Fair Hearing score

3.9/ 5

Average

139 reviews

MyPorter3.9Average

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About MyPorter

MyPorter is a full-service moving and storage company built for the modern age. Our billing is fully automated electronically and our estimation tools are rigorous and account for a number of different variables. For our storage customers, we provide an online accounting and inventory of everything a customer may have in storage.

MyPorter (myporter.com) has 139 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: myporter.com
Website: myporter.com
Category: Moving & Storage
Location: Atlanta, Georgia
Listed on The Fair Hearing: 2026

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Sep 10, 2019

I used MyPorter to move a bed and a…

I used MyPorter to move a bed and a dresser from Midtown Atlanta to East Point for 9/7/19. I was provided with a quote from Aliyah via email that was $180 total for the move and was given a window of 7-10am that the movers would arrive. Movers arrived around 9am and had the couple of pieces that I needed moved in about an hour total. 2 weeks prior to the move I was told that the deposit was $170, which I paid because it was so close to our move that changing companies would have been a nightmare. After services were completed, $157.50 more came out of my account automatically (which was not discussed at any time during confirmation). I then emailed the company and went back and forth until I just conceded it as a loss. I will say that James and Demetrius(movers) were very professional and were great at their jobs, but the admin piece to all of this was horrible. I will NEVER do business with this company again. Also, if you are thinking about using this company for move/storage, take a look at the responses to negative reviews on Yelp from Jason K....enough said!

By mr C.

Response from MyPorter· Oct 1, 2019

Hi Mr. Cee - thanks for the concern and review. If you'll look at our reviews, you'll generally see two different approaches. 1) Correct and make a situation right when warranted and 2) defending the company. Regarding the second situation, unfortunately there are a lot of people out there looking to take advantage or trying to leverage a "credit" under threat of a negative review. In these circumstances, we respond professionally but firmly that the facts being laid out are not correct. When we're wrong, we take responsibility but when we're in the right we have to defend ourselves. In this situation, we fully explained ourselves on the sales call (everything is recorded) and you signed off on the final charges bringing in to question you weren't aware the balance was going to be charged.