MyplaydirectReviews of myplaydirect.com

I attempted to buy Bruce Springsteen 'The Promise' vinyl bundle on 26th June. I received my order confirmation email saying I will receive an e-mail when my order is shipped. 10 days later I hadn't heard a thing. I went back to my confirmation email and clicked on the order ref. to see my order status as 'canceled'. I didn't receive an email to say this was the case I was just left to figure it out myself. I emailed customer service and was told that unfortunately there is no apparent reason as to why it was cancelled to maybe try again. So I did. I want this record. I received another confirmation email and again was told I will receive an e-mail when my order is shipped. I went straight into my order status to see what it would say and it was cancelled already. Not 3 minutes from the time I started the order to checking the status had passed and it was 'canceled'. I was so disappointed again. I have ordered things through Myplaydirect on popmarket and never had a problem. I sent another email and was told that management were looking into the matter but the item might not be in stock. There are several options on the item to select and all say 'in stock'. I hope this can be resolved as soon as possible and I can get my hands on this record.

I ordered a Hobbie Stuart signed CD, and I'm pretty sure I may have ordered it twice. The first time I ordered I completed a PayPal checkout and after seeing whether my order had shipped, I found no record of the first payment on PayPal or any email accounts. So, I thought out of my own error I would order one again and have received nothing yet. Order arrival date was 23rd - 26th June but it is now 4th July and I have had no emails. I waited a bit as I thought maybe the item was bizzarely being sent from America even though the artist is British, but I now see that it ships from the UK. I have absolutely NO idea what's going on ! All I want is my order and to find out what happened with the mysterious first order that has disappeared, but it is now saying product out of stock. If I don't get it I will be so disappointed. This has been only a bad experience so far !

I paid for a VIP Steel Panther bundle of the CD and VIP laminate with a personal code to be apart of the new Fanthers fan club. After waiting 10 days for my payment to be processed I received the CD without the vip laminate that I paid extra for. Otherwise I would have just bought the CD elsewhere. Very disappointed and the customer service on the website seems very long winded and irrelevant to my problem. Also. ..wondering if I'm actually going to get my laminate and if so then when.

I ordered the Steel Panther CD and T-Shirt combo in January for expected delivery in early April. I was then told of a delay. On 21st April I was told the order was shipped. Didn't receive after a few days so I emailed and was told that it can take 5-7 working days. It's not over 7 working days and I've still not received anything or been told of any further delay. The money has been taken from my account, but so far I'm without my order. Feeling very annoyed at the moment as just want the delivery. If there is a further delay, surely we should have been told.

I order the steel panther album t shirt and lanyard in January 14. You took the Money via PayPal on the 27th Jan 14. 1st April was the release date and now on the 20th April 14, still no items! Customer service keep telling me my credit card will not be charged till it is sent. I paid by PayPal and you have had the money since January! Emails telling to check my order number always give the same response, processing. Honestly for a pre-order this is a joke! Quick response to emails but no new information, same cut and paste responses. It is now the 2nd May and still no pre-order! Cut and paste answers from customer service that never actually suggest anything other than for me to wait. I think a month is a long enough wait! Once this is resolved I will never order from here again!

I also ordered the Frozen deluxe soundtrack on vinyl with the digital download just so that I could get the signed poster by the Lopezes, and I also just received an email stating: "Unfortunately the demand for this offer was so overwhelming that too many were sold and we are unable to fulfill your order with the signed poster." There's no technical reason that too many signed posters/records should have been sold. There was a separate distinct link designated for buying the signed version, which I used. I suspect the issue has more to do with a problem getting the signatures, but you would think Disney and/or MyPlayDirect would make an extra effort to get the Lopezes to sign the extra posters to make up for the error. The album was overpriced to begin with, and on top of that, I never did receive the digital download code for the album, either. Huge disappointment, and I don't see any reason for it to have occurred.

Ordered One Direction's new CD a few days after the pre-order was put onlne so sometime in August/September, and the day after my friend. My friend received her copy (3 days late). I didn't. Got an email a week later explaining that they didn't have enough stock of the CD so I would have to wait nearly a month for the stock to arrive at the warehouse before it's even delivered to me. For one, they should know how much stock to order of preorders and should make sure they're all there. I did not preorder my CD for it to arrive a month after it came out. It took them about 3 days to reply to me. They did refund my delivery charge but I still wasn't happy at all. What was even the point in pre-ordering. It's not like I ordered it a couple days before it came out. They had months to prepare.

Final Update (Apr 10, 2014): After noticing that some of the reviews here were getting responses, I tried to get in touch with their customer service again (still via email). This time around it was prompt. They stood by their claim that my order had been shipped and offered two options: to re-ship my order or to get a refund. I chose the latter and it took about three days for my money to show up on my PayPal account. I am amending my rating to two stars because I've seen considerable improvement to their customer service. However, this is not the point of online shopping. If they can't ensure timely shipping because of logistical reason or whatever, they shouldn't be taking orders to begin with. Yes, I have my money back but I am still bummed because my order was meant as a Christmas gift, that's something I'll never get back. The summary: Ordered from Breaking Bad store back in Oct, intended as Xmas gift. Estimated delivery date Dec 11 (if shipped on Nov 16). Today is Dec 11, still not shipped. Been hounding customer service like crazy, slow response, always got empty promises / automated replies. One time they even said my order's been canceled because my CC company declined the charges while in fact I paid with Paypal. Piss poor company full of excuses, only purchase if you don't expect to receive your goods at all. Yes, that's right, buying through this company is like giving away for charity. If you care to know the details, read on. I'm from Singapore and I've had a lot of online shopping experience in the past but nothing comes close to the frustration that comes from dealing with this unprofessional company. Here's the chronicle: Oct 31 - Placed an order on official Breaking Bad store Nov 1 - Received confirmation email from MyPlay Direct Nov 7 - Received email saying there was a problem with my address (said "invalid address", how?? this is an absolute first) - I replied immediately Nov 8 - Worried because there was no email whatsoever indicating whether they'd received my reply, I sent an email to their Customer Service - I received an auto-response saying a live agent would reply me within 24 hours Nov 12 - Still no response so i sent another email to their Customer Service - I received an auto-response saying they were experiencing a high volume of emails and would take several days to reply Nov 19 - Finally received a reply to my 2nd email (Nov 12), saying sorry for not able to respond to my previous email (which one????) followed by a copy+paste rubbish that I had first received on Nov 7 but this time the email was signed by someone named "Chris" (yeah, how very convincing!) - I replied right away. This time I sent their Customer Service another email as well as sent a message to them through Facebook. No further follow-up so far. I am very furious as it is evident that MyPlay Direct didn't really take care of their customers. One week is an awfully long time to reply to an inquiry and it looks like they didn't really keep track of customer's emails! I bought this as a Christmas gift, I actually thought ordering in October would provide me with enough time buffer supposed there was a hiccup but after googling online, I lost my faith and now am actually thinking of getting some half-assed gift for the person which totally sucks. I have purchased stuff online both from local and global merchants and this is the only time there has ever been such a thing called "invalid address". I ordered from Illamasqua twice and both times I received the confirmation of my order within minutes of purchasing and both times the items arrived within a week. I can also track my package. Illamasqua is an absolute heaven in terms of online shopping experience! The other time, I purchased a Blackberry Playbook sleeve from the Crackberry store and I also received confirmation email right away. I couldn't track the package because I chose standard mail to keep the cost down but it was delivered in 2 weeks, faster than the estimated delivery date. I am regretting my purchase and I hate that I thought I could somehow have a peace of mind if I purchased from the official store. Also, how can AMC/Breaking Bad people let this happen?? How can they trust the handling of the merchandising to this kind of crappy company??? Don't they have a reputation to uphold??? Breaking Bad would never be Breaking Bad without the fans so I'm disappointed that AMC/Breaking Bad don't look like they're keen on taking care of the fans. Update #1 I received a reply from their 'live agent' saying they received my clarification and the order should ship shortly. Update #2 I've been pm-ing MyPlay Direct through Facebook asking about my order status, they replied by saying my order has been canceled because the payment charged to my credit card has been declined. Erm, funny because I paid using PAYPAL??? Not long after that they replied me again saying they misread their record and that my order is still active followed by the same copy + paste nonsense saying my order should ship shortly. Been a week now, still not shipped. Update #3 It's Dec 11, the last possible estimated delivery date in the initial email. My order is still NOT shipped. Emailed their customer service again last night and guess what, got the same automated response again that I've been receiving since day 1, saying there's a problem with my address and requesting me to confirm my address, which if I did that, would've been my 6th time in doing so. Funny because previous emails stated they'd received my address confirmation and my order should ship shortly. One step forwards, three steps back. Update #4 Decided to follow the old adage 'you catch more flies with honey' and sent a very polite and considerate email to MyPlay instead of an angry one and whaddya know, got an email the following day saying my order had been shipped. Not sure if it was just a coincidence but anyway, according to the email I should receive my order between Dec 23 - Jan 6. We'll see about that. Update #5 It's Jan 9, 3 days past the last promised delivery date. I still haven't received my order. I can't track it because I didn't choose this option, pretty sure the customer service won't be able to help. All I can do is just sit back and maybe my order will arrive one of these days. Horrible. Update #6 Still haven't received my item as per Feb 11. Wonder if they really shipped my item on Dec 11...They could've just said so, I don't have any means to verify. Update#7 Today is March 11, order is still not here. Seriously, never ever ever ever do business with this stupid company!!!